The Best Way to Resolve Conflict

by Kassandra Lamb

A couple weeks ago, I posted about how to handle bullies, those who promote conflict for its own sake to make themselves feel better about themselves.

But what about more everyday conflicts? What’s the best way to handle all those times when we find ourselves locking horns with someone who has no more desire to fight than we do?

I saw this approach to handling conflict in a video in graduate school many (many, many) years ago. It’s stuck with me ever since. I, in turn, taugh...