Weekly Recap, February 8, 2015

Monday: Read Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization, by Leonardo Inghilleri and Micah Solom, and learn how to develop a customer service plan that will result in a high level of customer satisfaction.




Tuesday: Learn why it's important to follow up immediately when someone gives you a referral.




Wednesday: Use visual words to make your elevator pitch more memorable.




Thursday: Think about who you want to target at a networking event and research their industry ahead of time.




Friday: Learn how to stand out from the crowd at a networking event.




Saturday: Read this article from the Entrepreneur blog and discover ten "mindsets" that can have a great impact on a person's ability to reach his or her potential. 

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