Contact-- Finally

I while back I contacted the Barnes & Noble "corrections" department and asked them to consolidate my meager titles under one name. Contact was made by e-mail with an addie given to me by the rep in the distribution department. I hadn't been able to find a single link on the site for "customer" or "author" service.

So I e-mailed my request. Received nada in return and after two days with no changes to my B&N page, I assumed my missive didn't get through.

So I emailed my request again--this time with a delivery confirmation tag and a return receipt request. Ah! Delivery confirmation! but that was it.

Yet when I visited my B&N page the next day, my titles were consolidated as I had asked.

Wouldn't you think a company with a big online presence would at least have an auto-responder to let people know they "heard" you?