Make it a Happy and a New Year For Customers!

“Should auld acquaintance be forgot…” has a special meaning every year about this time. As the familiar song ushers in the New Year, I reflect on those service experiences that left me with a sweet aftertaste; the ones that got my emotional motor revved up the highest level. Those were all focused on a happy experience that was also new…not just great. It led me to consider 2015 as a time to focus on “happy” and “new.” Happy New Year!

What makes us happy? It is when the service provider is foc...