Scaling Monogrammed Service

Their sheer size alone is a case study in scale. Over 250 million customers visit one of 11,000 Wal-Mart stores in 27 countries each week. That means that 1/3 of the U.S. population crosses the threshold of a Wal-Mart store every single week. They have 2.2 million employees and, with 1.3 million just in the U.S., they are the largest private corporation in the U.S. and Canada. How in the world could you expect anything more than assembly line treatment that is focused on speed of service with...