The Hopeful Wait Principle

One of the most well-known verses of scripture in the old testament is the line from Psalm 27: “Wait on the Lord; be of good courage…” It was the scripture passage for the sermon at my church. But, I learned a unique fact. The imperative verb translated “wait” is the Hebrew word kavveh that literally means, “look for with anticipation” or “hope.” “Be of good courage” (chazak) is often translated as andridzou or “like a man” or “like a strong person.”

Since the world of customer service dominat...