How to Lead by Listening

Listening is the single most important communication skill. When people feel “heard” they also feel understood. In personal relationships listening is an act of love. As a leader, listening is a way to acknowledge or show respect. It takes great listening skills to coach someone to clarity, or to help them redirect their energy from complainer to creator. When someone is on the “Drama Triangle” they have a high need to be right. Although you may not agree with their complaint, your ability to listen helps them to feel acknowledged so they can move through the problem and into an act of personal responsibility.