The 5 Levers of Change (Part 5) Performance Management

This is the last post in my series on the five levers of change. Please don’t mistake the placement of this fifth lever with its value. If we use the first four levers of change: Communications, Measurement, Resource Allocation and Reward and Recognition, and fail to embrace the practices of Performance Management, our change efforts are still in jeopardy .

Performance management is the process in which you reach agreement with individual members of your team regarding who will do what by when...