How to be Great at Customer Support

When we set out to build Travis CI into a product and a
business, I had one thing on my agenda that I wanted us to be good at, and
that's customer support.

Offering an infrastructure product, we knew upfront that customers are going to
have problems setting up their projects, and we knew that there'd be the
occasional hard problem to solve.

Customer support turned into our number one priority to get right, and here's
how we approached it.

Below are the simple hacks we've learned and a...