Why marketers need to be not just helpful, but useful

The idea of being helpful, of providing content and resources to prospective and current customers that may not have anything to do with your organization, is a new and radical concept for many marketers.

“You mean you want me to publish content that doesn’t sell my product?” The idea is simple: give people want they want and eventually they consider you a trusted resource.

But is being helpful enough? Is helpfulness really useful? Or are marketers spinning their wheels creating content that, e...