Revisiting Making It Easy for People to Use Your Website

People should NOT have to guess where the navigation is on your website

I went to www.crateandbarrel.com and typed in a search item. And as familiar as I am with websites, by mistake I clicked on Checkout instead of searching.

Retracing my steps, I realized that the tiny arrow pointing from the search field to Checkout was where I should have clicked and not, functioning on auto pilot, clicked where I expected the search link to be.

Then I went to www.bedbathandbeyond.com and did the same ...