National Customer Service Week Bulletin: The Panning for Gold Principle

National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. Over the last 9 days we’ve introduced 9 key principles you can use to elevate the delight in your customers’ experience. Today,we conclude the series by Panning for Gold among the sand.

An employee of Harris Teeter grocery stores was on the receiving end of both barrels from an intensely irate customer. She was berating him over the spo...