National Customer Service Week Bulletin: Applying the Big Boy Principle

National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the delight in your customers’ experience. We continue today with The Big Boy Event Principle.

The night before my annual physical examination I received a text from my physician reminding me that the morning exam would be started with a...