National Customer Service Week Bulletin: The Purpling Principle

National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the delight in your customers’ experience. We continue today with The Purpling Principle.

Paul had decided to pop “THE” question to Adrienne at lunch in the romantic, ten-table loft section of Tucson’s Smuggler’s Restaurant. Paul had req...