RANT: Where Has Real Customer Service Gone?

My husband and I LOVE sushi, so sushi is naturally what we wanted to have for lunch on our 5th anniversary last week. We headed to our regular Austin stop, Sushi Zushi. Our server brought our drinks and proceeded to trip and spill my husband's Coke all over him, his white shirt, shorts, and iPhone.

Although he apologized profusely and moved us to a different table, when he brought the bill, it