Ed Capaldi's Transformation

Ed Capaldi

Five years ago I embraced a vision to become the best advisor and coach for the region’s CIOs, CEOs and entrepreneurs, and as CIO of the region’s leading Media Group I was in an ideal situation. I would go on and certify myself as a Gazelles coach and apply the methodology and coaching tools to my actual situation. Step by step I evolved and so did my team, we went from being a typical non-customer-centric IT service provider servicing 1000 unhappy customers to one with a Net Promoter Score of 81% and just 30 incidents a week.