MAIN STREET FORM FOLLOWS FUNCTION

Looking through my files the other day, I came across an early 1970s Cast Member training manual for Disneyland’s Main Street U.S.A. In this case, Main Street was describe as the area that included the parking lot, the Main Gate Ticket Sellers, the Ticket Takers, Guest Relations, Main Street vehicles, the shops, and other related activities. Since most of these Cast Members would be the source of “initial” contact with the guests, making a good first impression is their primary responsibility.
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