Here's a positive step to avoid the faceless bureaucracy that wants to take over your organization:
Every new rule needs to be associated with one and only one person who is willing to stand up for it and explain it (to your people and to the public).
"No swimming until 45 minutes after eating." Really? Why? Who made this rule up? Why?
I think most international travelers would like to know who made the rule that bans wifi from international flights. Or the name of the other person who made the ...
Published on December 29, 2009 02:50