Fast Food and Customer Satisfaction
Fast food and customer satisfaction is a bit of an oxymoron unless personal health isn't high on your priority scale.
Yahoo News recently reported McDonald's ranked last in customer satisfaction in the list of fast food chains. [http://shine.yahoo.com/shine-food/mcd...]
When driving long distances and faced with fewer options, I may pop into a fast food chain seeking to use the bathroom, grab a glass of water, a salad, or back in the day an English muffin. Customer satisfaction for me rarely was an issue, except for at Wendy's (a former favorite for hamburgers) where I and my wife were given raw meat in our burgers and the restaurant was a disaster during a Space Shuttle lift off at Cape Canaveral.
Another Wendy's we visited in Orlando had a messy dining area and kind of half-hearted employees. Nevertheless if I were overworked and underpaid at a greasy fast food restaurant (as I was when in high-school working for KFC) I totally understand poor customer satisfaction. You can't pay peanuts and expect more than monkeying around on the job.
McDonalds is not a restaurant I frequent, but to their credit the few times I have been in their establishment overseas and in the U.S., they have been very attentive, polite and courteous. I'm more concerned about the quality of their food as it pertains to public health. A better use of energy would be on the quality of food, for which health conscious consumers will happily wait a bit longer. Fast food is usually less healthy.
http://www.PaulFDavis.com - customer service trainer, consumer advocate, corporate wellness consultant and worldwide motivational speaker
http://www.PaulFDavis.com – worldwide motivational speaker, global business consultant, life coach and author who has touched 70 countries empowering people to transcend their limitations and live their dreams!
(info@PaulFDavis.com)
http://www.Facebook.com/speakers4insp...
http://www.Twitter.com/PaulFDavis
http://www.Linkedin.com/in/worldprope...
http://www.NY-life-coach.com
Yahoo News recently reported McDonald's ranked last in customer satisfaction in the list of fast food chains. [http://shine.yahoo.com/shine-food/mcd...]
When driving long distances and faced with fewer options, I may pop into a fast food chain seeking to use the bathroom, grab a glass of water, a salad, or back in the day an English muffin. Customer satisfaction for me rarely was an issue, except for at Wendy's (a former favorite for hamburgers) where I and my wife were given raw meat in our burgers and the restaurant was a disaster during a Space Shuttle lift off at Cape Canaveral.
Another Wendy's we visited in Orlando had a messy dining area and kind of half-hearted employees. Nevertheless if I were overworked and underpaid at a greasy fast food restaurant (as I was when in high-school working for KFC) I totally understand poor customer satisfaction. You can't pay peanuts and expect more than monkeying around on the job.
McDonalds is not a restaurant I frequent, but to their credit the few times I have been in their establishment overseas and in the U.S., they have been very attentive, polite and courteous. I'm more concerned about the quality of their food as it pertains to public health. A better use of energy would be on the quality of food, for which health conscious consumers will happily wait a bit longer. Fast food is usually less healthy.
http://www.PaulFDavis.com - customer service trainer, consumer advocate, corporate wellness consultant and worldwide motivational speaker
http://www.PaulFDavis.com – worldwide motivational speaker, global business consultant, life coach and author who has touched 70 countries empowering people to transcend their limitations and live their dreams!
(info@PaulFDavis.com)
http://www.Facebook.com/speakers4insp...
http://www.Twitter.com/PaulFDavis
http://www.Linkedin.com/in/worldprope...
http://www.NY-life-coach.com
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