United Airlines Complaints - Tell US Dept of Transportation
United Airlines Complaints - Tell the US Dept of Transportation
I have five recent issues with United Airlines (among many others in the past, as the airline has been terrible for many years).
United Airlines
233 S Wacker Dr 14th Fl,
Chicago, IL 60606-7147
U.S. Dept of Transportation Complaint Form https://secure.dot.gov/air-travel-com...
1. July 27th, 2025 United flight, Los Angeles to Denver
When purchasing a seat upgrade (DDBS9F) for $72.99 United charged me $96.99 an additional $24 in fraudulent taxes on top of the advertised price (a 34% increase above the advertised price).
2. Denver to SFO - Aug 16th on United Flight Number 7228
Two separate flights (one on July 27th).
The other on August 16.
When United Airlines upgraded my seat from Denver to SFO on Aug 16th to first class it charged me 20,000 frequent flyer miles AND a $75 processing fee.
3. United flight from Denver to Tokyo (UA143) on February 25, 2025 the seat 31A I was assigned was broken. The seat did not recline and kept returning to erect straight forward causing me discomfort throughout the entirety of the flight.
I reported the matter to United crew (Cynthia) and she said she noted and documented the problem to be addressed and repaired by ground crew, while apologizing there were no other window seats available for me to enjoy, nor aisle seats only uncomfortable undesirable middle seats between other passengers.
Please refund a portion of my ticket for the inconvenience and discomfort (no less than $350) and not in the form of a future travel voucher, but rather refund to my debit card from which I purchased the ticket.
I paid 793.20 for the flight, plus another $200 for a 3rd piece of luggage to fly comfortably and had a disappointing experience on the longest flight from Denver to Tokyo.
4. United Airlines lost my tripod on the plane in Chicago and never returned it.
Lost Item Report ID: 34526437
Black Tripod, 7F seat (Orlando to Chicago) June 27, 2024
5. May 31, 2024 I paid $738 when United canceled flights to get where I needed to be.
Case ID: 174072266445272
Paul F. Davis - United frequent flyer, World Traveler and Travel Writer
~ WORLD TRAVEL ~ https://www.amazon.com/dp/B0CJDGMN45
~ TRAVEL GUIDE SUCCESS ~ https://www.amazon.com/dp/107023415X
~ EATING AROUND THE WORLD ~ https://www.amazon.com/dp/B0BBY87NXJ
~ SWEET DREAMS ~ https://www.amazon.com/dp/B0BFV42S52
United Airlines Complaints - Tell the US Dept of Transportation
I have five recent issues with United Airlines (among many others in the past, as the airline has been terrible for many years).
United Airlines
233 S Wacker Dr 14th Fl,
Chicago, IL 60606-7147
U.S. Dept of Transportation Complaint Form https://secure.dot.gov/air-travel-com...
1. July 27th, 2025 United flight, Los Angeles to Denver
When purchasing a seat upgrade (DDBS9F) for $72.99 United charged me $96.99 an additional $24 in fraudulent taxes on top of the advertised price (a 34% increase above the advertised price).
2. Denver to SFO - Aug 16th on United Flight Number 7228
Two separate flights (one on July 27th).
The other on August 16.
When United Airlines upgraded my seat from Denver to SFO on Aug 16th to first class it charged me 20,000 frequent flyer miles AND a $75 processing fee.
3. United flight from Denver to Tokyo (UA143) on February 25, 2025 the seat 31A I was assigned was broken. The seat did not recline and kept returning to erect straight forward causing me discomfort throughout the entirety of the flight.
I reported the matter to United crew (Cynthia) and she said she noted and documented the problem to be addressed and repaired by ground crew, while apologizing there were no other window seats available for me to enjoy, nor aisle seats only uncomfortable undesirable middle seats between other passengers.
Please refund a portion of my ticket for the inconvenience and discomfort (no less than $350) and not in the form of a future travel voucher, but rather refund to my debit card from which I purchased the ticket.
I paid 793.20 for the flight, plus another $200 for a 3rd piece of luggage to fly comfortably and had a disappointing experience on the longest flight from Denver to Tokyo.
4. United Airlines lost my tripod on the plane in Chicago and never returned it.
Lost Item Report ID: 34526437
Black Tripod, 7F seat (Orlando to Chicago) June 27, 2024
5. May 31, 2024 I paid $738 when United canceled flights to get where I needed to be.
Case ID: 174072266445272
Paul F. Davis - United frequent flyer, World Traveler and Travel Writer
~ WORLD TRAVEL ~ https://www.amazon.com/dp/B0CJDGMN45
~ TRAVEL GUIDE SUCCESS ~ https://www.amazon.com/dp/107023415X
~ EATING AROUND THE WORLD ~ https://www.amazon.com/dp/B0BBY87NXJ
~ SWEET DREAMS ~ https://www.amazon.com/dp/B0BFV42S52
United Airlines Complaints - Tell the US Dept of Transportation
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