Part 2: The Dark Side of Data - Unintended Consequences of Metric Mania

In the previous installment, we explored how Jack Welch of GE and Steve Ballmer of Microsoft spearheaded a data-driven revolution in corporate America. While their approaches initially led to remarkable success, the long-term consequences of this “metric mania” would prove more complex and, in many cases, deeply problematic.

The GE Fallout: When Efficiency Becomes Myopia

GE’s relentless pursuit of efficiency through Six Sigma and other data-driven initiatives initially propelled the company to unp...