FedEx? No! Amazon? Yes!

I had a bad experience lately and I want to vent my frustration. I ordered something on eBay, and it was supposed to be delivered to my home by FedEx Canada. ‘Supposed to be’ are the key words here. They did come to my place once, but I wasn’t home. Nobody told me I should be home for that delivery. Instead of leaving the package at my door, as Amazon does, they left an official note, saying I should pick up my package at their office in the next 5 days. Or else, it would go back to the sender.

The problem here is two-fold. First, their office in Vancouver, where I live, is in the middle of nowhere, far away from any public transit, and reaching it requires a client to walk quite a distance. Or drive a car. Second, I don’t drive and don’t own a car. I’m an old woman, not very healthy, and reaching that office wasn’t easy for me.

I tried to contact them , to explain the situation and arrange another delivery, but both their telephone system and their online contact system are automatic with a limited number of options. Speaking to a human representative wasn’t one of the options.  

I didn’t have a choice. I had to go there myself to pick up my package. The entire situation was more than annoying. It was cruel to force me to go there and it showed the company’s total disregard for the convenience and health of their clients. In the future, I will do anything I can to avoid the combination of eBay + FedEx. I’ll try to get all my deliveries by Amazon. I know that many people criticize them, but in my experience, those guys truly love their clients and do everything for the clients’ comfort.