Words Into Works #067 | The 5-Step Conflict Resolution Process

We can’t avoid disagreements with our colleagues. Conflict, after all, is an inevitable part of working together.  But we can learn to address disagreements when they arise to prevent them from getting out of control.  In her book, Powerful Phrases for Dealing with Difficult People, Renee Evenson introduces The 5-Step Conflict Resolution Process to help […]

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