Work Yourself Out of a Job

As a newly appointed Director, I sat in the hotel room at a Miami resort attending a manager’s training. My team radio crackled loudly; another incoming question from one of my staff. Being polite, I quickly hopped up and went out the door to respond. After this exercise occurred a few more times, the long-time resort Dock Master, a navy veteran commander, offered an observation: “A sign of a good leader is that when that leader is gone, the organization doesn’t miss them.”

I smiled and nodde...