Calibrated Achievement Points (CAP)

It���s a well-known problem nowadays: how can we measure the performance and productivity of individual contributors who do non-routine creative work? The best examples are research and development (R&D) teams, which usually consist of software engineers, designers, scientists, architects, quality experts, product managers, and so on. Such professionals deliver results that are hard to get down to simple numbers. Many authors arguethat the very idea of measuring individual performance is ...