What does a Technical Support Engineer do?

The term ‘Technical support engineer’ evokes different reactions from people. Some believe that these guys are a panacea for every information tech snafu that ever existed. There’s certainly no dearth of those, are there? Others think that these are the shoddy customer service reps that you encounter when you dial a call centre.

50% of that is true. Yes, these are the help desk team that deal with the responsibilities of the technical issues that your business experience on a daily basis....