What Makes an Excellent IT Support Helpdesk

Picture yourself working on an important fast-approaching deadline. It’s well past office hours. You’ve been burning the candle at both ends and would like to get the monkey off your back. But out of the blue, your computer decides to show you the infamous ‘Blue Screen of Death’, also called the BSOD in frustrated end user lingo.

The clock is ticking. The computer shows no signs of self-resurrection and you have a tone of work email to send. What are your options? Enter the world of utili...