Everybody Matters. No Kidding

No doubt about it. Truly successful organizations typically have happy people. Or put another way, to win in the marketplace you must first win in the workplace.

This is not about free lunches, foosball tables, and singing Kumbaya in the company parking lot. It’s about genuinely connecting with people’s heads, hearts, and hopes. Then, and only then, do people devote their full discretionary effort to their work.

Multiple studies show that best-in-class engagement—that is, the top 10% of engaged ...