Get Your Inside Sales Reps to Want to Stay

Wonder why you've seen increased Inside Sales turnover in your organization recently? Is it because reps are dissatisfied with their compensation package or working environment? Is it their relationships with immediate team members and managers?  What about career opportunities?

As our members have recently shared on our Talent Management Discussions Forum, providing clear growth opportunities in the organization is key to keeping your Inside Sales reps satisfied and engaged.

What exactly does "flexible career opportunities" mean though?

Inside Sales is a position that often has undefined next steps for advancement. What about those Inside Sales employees who, over time, may want to work in the field or transition into a management type role?

Transitioning from inside sales to the field can be difficult for various reasons. Often times, Inside Sales reps may not necessarily have the right skill set for a role in the field, and little organizational support to equip them to make the switch, forcing these reps to look for the right opportunities elsewhere.

Member perspectives reveal that many companies have taken different approaches to tackling this challenge. One member commented that their organization treats Inside Sales as a mandatory starting point, making it the foundation for any sales rep interested in the organization before they break off into field sales, channel management or account management.

Because of this, according to one member, it's important to continually invest in your Inside Sales employees, and give them opportunities to hone skills that can be utilized in other parts of the sales organization. Companies should make it clear that Inside Sales reps will continue to grow at their organizations whether inside or out in the field.

SEC Members, read more about what your peers have to say on strategies for decreasing Inside Sales turnover on our recently updated Acquiring and Developing Inside Sales Talent topic page or visit our Inside Sales topic center.

Have you experienced this issue in your sales organization? If so, what approach have you taken to reducing Inside Sales turnover?