How do you handle impatient customers (both internal and external customers)?

Our reader poll today asks: How do you handle impatient customers (both internal and external customers)? I bump them up on my priority list since they’re asking for a response: 45% I keep them in their spot on my priority list and let them know other issues are ahead of them in line: 39% I immediately respond to their needs and drop everything else: 12% I respond slowly to get them to slow down and be more patient: 3% Their emergency isn’t your emergency. I hear many people have challenges with time management. 57% of you are making your own lives more difficult. One of the biggest issues they face is unexpected interruptions. When someone calls or drops by with something important to them, it’s tempting to put them at the top of your priority list. That can cause several issues....



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