Preparation: The First Step in Resolving Conflict

Conflict is inevitable. No surprise. The question is how we resolve it. The most emotionally intelligent people in any field or walk of life are good at resolving conflict. They don’t deal with it by retreating or sweeping it under the rug, nor by coming off as aggressive and imposing their will on others. They learn to draw others into give-and-take conversations in which they share their own point of view while making it safe for others to do the same. As they do so, they create a shared u...