Act First, Do the Research Later

Think before acting. Sounds right, doesn't it? Think before starting to design. Yup. Do some research, learn more about the requirements, the people, the activities. Then design. It all makes sense. Which is precisely why I wish to challenge it. Sometimes it makes sense to act first, think afterwards.
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Published on July 31, 2011 16:16
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Donald A. Norman's Blog

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