Where Do You Seek Help First?

Just a few days ago a friend of mine, who is not a developer but a co-founder of a software startup, asked me to help his programmers with a technical problem they got stuck with. I said ���Why not?��� and asked them what was going on. They told me that their PostgreSQL server was running slow because it was doing this and that, and when they restarted it it was repeating this and that��� Long story short, I had no idea what they were talking about, even though I was a user of PostgreSQL for...