Professional Communication: Phone Calls
1. When receiving a call, identify yourself, do this even when you are the caller
2. Express the reason for the call
3. “Is this a good time to talk?”
4. When giving your phone number, speak slowly, enunciate and give it twice!
5. Where appropriate, let the client know you’ll follow up with an email to reiterate the discussion, this gives both parties a record of the contact
6. Smile when you talk, it makes your voice sound more positive and soothing
7. Make phone calls from a quiet location
2. Express the reason for the call
3. “Is this a good time to talk?”
4. When giving your phone number, speak slowly, enunciate and give it twice!
5. Where appropriate, let the client know you’ll follow up with an email to reiterate the discussion, this gives both parties a record of the contact
6. Smile when you talk, it makes your voice sound more positive and soothing
7. Make phone calls from a quiet location
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