Stop the ‘Creepy Crack’ in Your Customer Service!

Let customers witness your obvious commitment to service excellence. (Image credit: https://www.123rf.com/profile_kadmy.)

Crash!!! The rock hit hard on the top of my car windshield, a rocketed gift from the giant truck I was following on the interstate. I could see the small crack it created right beneath the rear-view mirror. I realized it was not likely to remain as it started. Sure enough, two days later the two-inch crack was six inches long and starting to spider. Four days later the cre...