Orbitz, the tweet and the phone call that followed

I am dedicating an entire blog post to rave about the use of Twitter as an excellent tool for customer relations. The company I'd like to rave about is Orbitz.

You see, I booked a vacation via Orbitz because of a great deal they were offering at a specific hotel. The deal was 'kids eat free.' I have two children and it included breakfast, lunch and dinner during the entire stay, which was a pretty attractive offer, so I booked it and sealed the deal.

The problems started when the hotel staff seem