Communicate Like a Leader: 3 Strategies to Connect

When my client Mitch visited our office, he had both good news and bad news. “Let me give you the good news first. . . . A couple of partners and I just bought a small telecom at a great price—basically a spin-off of the entire division I used to manage.”

“That’s great news.” I followed up with several questions and learned that the spin-off he referred to was from a nationally known company that had downsized his entire division.

“The downsizing didn’t sound exactly like good news at the...