From Communication Mistakes to Communication Mastery

Even though communication is often referred to as “soft skills” a more appropriate term is critical skills. If you look at any workplace issue, at the root you see a communication problem, which affects workplace relationships.

Leaders rely on critical communication skills to resolve conflict, increase effectiveness, initiate difficult conversations, and keep everyone focused on the end result. Leaders step on land mines because they don’t know how to transform communication mistakes into communication mastery. This article gives the context for three common mistakes and a simple tip for communication mastery.