Arbinger Institute's Blog, page 10

Jim Ferrell Interviewed for ForbesBooks Radio Podcast

  We’re excited to announce the release of a ForbesBooks Radio podcast featuring Arbinger Managing Partner and Author Jim Ferrell! In a 25-minute interview, Jim and ForbesBooks’s Gregg Stebben spoke about Arbinger’s foundational concepts, how to apply them, and why breakthrough results are only possible through a change in mindset. You can listen to the podcast here: […]

Subtle Shifts in Perspective Make a Big Difference in Results

Benjamin Carrier, principal at George Washington High School (GWHS) in Ogden, UT, has noticed that slow, subtle changes in perspective make a huge difference in student success. GWHS is an alternative high school focused around innovative learning. For years, GWHS struggled to raise graduation rates, one of the school’s primary performance measures. Graduation rates hovered […]

To Resolve Conflict, Consider You Might Be Wrong

When we’re in conflict with others, we tend to believe ourselves more than anyone else. We believe our own perspective is the truth; people who disagree can’t possibly be right (or have a legitimate perspective). And we believe ourselves not only with our minds, but with our emotions. We feel our rightness in our bones. […]

Arbinger Applied: Outward Mindset in a Tech Consulting Firm

Interview with Jeff Nichols General Manager, Fine Solutions Fine Solutions is a technology consulting firm in the Seattle, WA, area. The company is amazingly successful: They have 15% annual growth and have made the Inc. 5000 Fastest Growing Companies list for nine years in a row. Fine Solutions has implemented an outward mindset culture over […]

How Do I Create Lasting Change?

At Arbinger, we talk a lot about mindset change. By shifting from a self-focused inward mindset to an others-inclusive, results-focused outward mindset, individuals and organizations can achieve breakthrough performance. They discover new possibilities and solutions for old problems because they are looking at those problems through new lenses. But just changing mindset is not enough […]

Life isn’t About the Setup. It’s About the Punchline.

We were so inspired by this Tedx talk by comedian Michael Jr. that we had to write a post about it. The video is a little long, but stick with it! The jokes are funny and the message is poignant. If you’re really in a rush, skip to minute 13. He talks about his mindset change regarding […]

How to Lead for Results

Jon Benfer, Director of Executive Coaching The Arbinger Institute A recent complaint we received from a manager: “I do my job, I get my results, and no one has to chase me down or manage me. Well, my employees are also ‘big boys and girls.’ They should be able to get results! I pay them […]

“Do They Know Who I Am?” Can Be a Trust-Building Question

One Question, Two Meanings “Do they know who I am?” There are two ways to ask this question. There’s the perhaps more common, self-focused, often self-righteous way: “Do they KNOW who I AM?!” This way implies they should know, whoever “they” are…and moreover, they should care. They should defer; they should give me what I […]

Five Ways to Think About Problem-Solving

How we see, or frame, problems largely determines the solutions we find. To solve difficult or longstanding problems, therefore, framing and re-framing them becomes especially important. By shifting our mindset around problems, we might see new possibilities for solutions. And as a result, we might solve those problems more successfully, more creatively, and more helpfully. In this […]

The Unexpected Value of Two-Way Performance Feedback

  As part of their mindset and culture change efforts, Iolani Palace* has implemented Arbinger’s 3A+ performance management system. In 3A+, employees meet regularly with their managers for open conversations about their performance. The process sparks self-accountability among employees and boosts collective results (learn more). It also means managers sometimes receive surprising feedback and gain unexpected […]