Laurinda Wallace's Blog, page 3
April 1, 2014
Victim of Circumstances?
The article below has been getting a lot of hits lately, and I thought it may be time to repost it.
A couple of weeks ago, I took the picture below. I thought it pretty much sums up our life journey. We never know what's around the corner for us. Circumstances change in seconds some days. Whether the circumstances of life are good or bad, we're fond of blaming them for how we behave and think.
Here are a few of the well-used excuses: "I'm a victim of circumstances.""The situation is impossible." "The circumstances are beyond my control." "Under the circumstances"...fill in the blank.
Funny how principles, self-control, and positive thinking can go out the window when we're "under the circumstances." And lest you think the author is above blaming circumstances, she is not. I've used most of the excuses above, whether spoken or unspoken.
An imprisoned and wrongly accused Jewish Christian talked a lot about circumstances in a letter to some men and women in the ancient city of Philippi roughly 2,000 years ago. If there was ever a situation you could get upset about or bitter over, this was it. He was a Roman citizen, awaiting trial that for one reason or another didn't materialize for about two years. His rights had been trampled upon. He'd been bad-mouthed by so-called friends and beaten.While writing the letter he was under house arrest, at the mercy of the Roman government, dependent on friends for housing, food, everything. Life itself was uncertain and he knew it. He'd had a lot of bad circumstances before that and more would follow after the writing of the letter.
He was surprisingly unaffected by what was going on, demonstrating confidence and peace. Here's what he said about the situation:
A couple of weeks ago, I took the picture below. I thought it pretty much sums up our life journey. We never know what's around the corner for us. Circumstances change in seconds some days. Whether the circumstances of life are good or bad, we're fond of blaming them for how we behave and think.
Here are a few of the well-used excuses: "I'm a victim of circumstances.""The situation is impossible." "The circumstances are beyond my control." "Under the circumstances"...fill in the blank.
Funny how principles, self-control, and positive thinking can go out the window when we're "under the circumstances." And lest you think the author is above blaming circumstances, she is not. I've used most of the excuses above, whether spoken or unspoken.
An imprisoned and wrongly accused Jewish Christian talked a lot about circumstances in a letter to some men and women in the ancient city of Philippi roughly 2,000 years ago. If there was ever a situation you could get upset about or bitter over, this was it. He was a Roman citizen, awaiting trial that for one reason or another didn't materialize for about two years. His rights had been trampled upon. He'd been bad-mouthed by so-called friends and beaten.While writing the letter he was under house arrest, at the mercy of the Roman government, dependent on friends for housing, food, everything. Life itself was uncertain and he knew it. He'd had a lot of bad circumstances before that and more would follow after the writing of the letter.
He was surprisingly unaffected by what was going on, demonstrating confidence and peace. Here's what he said about the situation:
I know how to live on almost nothing or with everything. I have learned the secret of living in every situation, whether it is with a full stomach or empty, with plenty or little. For I can do everything through Christ, who gives me strength. Philippians 4 NLTHe encouraged the men and women to do the same:
Don't worry about anything; instead, pray about everything. Tell God what you need, and thank him for all he has done. Then you will experience God's peace, which exceeds anything we can understand. His peace will guard your hearts and minds as you live in Christ Jesus. Philippians 4 NLTI think this was Paul's secret of living in "every situation." I'm still learning that secret. God is never under the circumstances and He is the Source of peace, who guards our hearts and minds. With Him, the circumstances don't have to matter. That's good news because unknown conditons are ahead.
March 29, 2014
E-Readers and Books
I've been an avid reader since 1st grade when my mother patiently helped me through the Dick and Jane books. Once letters made sense on the page, a whole new world opened up.Oh, the adventures I've had between the covers of books! Misty of Chincoteague, Black Beauty, The Adventures Sherlock Holmes, To Kill a Mockingbird, Jane Eyre, and SO many more.
About four years ago, the purchase of a Kindle e-reader began a whole new adventure in reading. Yes, my bookshelves were stuffed despite regular donations to the Friends of the Library. Inventive shelving had come to an end. It was either change my ways or be overtaken by piles of books. Reluctant to go to an e-reader, I finally broke down and ordered a basic Kindle. This past Christmas my husband upgraded me to a Kindle Paperwhite with a touch screen. Don't get me wrong. I LOVE books. The smell of paper, the feel of it, the turning of the page, gilt-edges on old volumes...all of it...is loved. However, the pragmatic side of me has come to appreciate my Kindle. So here are some pros and cons for your consideration.
Pros
1. Instant gratification - download your book now. No waiting for the post office.
2. Cheaper - Most e-books, even those by the big authors are usually a bit cheaper than paperbacks. No shipping charges either.
3. The Kindle is lightweight and slips into a purse easily. I always have something to read when waiting in the doctor's office or sitting on a plane.
4. No worries about shelf space. My Kindle will hold over a 1,000 books.
5. I can bookmark, underline, and make notes in any book.
6. I never lose my place. The device always syncs to the last page read.
7. I can also play some games on it too.
8. You can change the font size easily which is a bonus for aging eyes.
Cons
1. It must be charged. The Kindle battery is very good and depending on how much you read and have it connected to the Internet, the device will go several weeks on one charge.
2. It doesn't smell like a book.
3. Pages are turned electronically.
4. Doesn't fill bookshelf space.
Kindle PaperwhiteThere are a bounty of different types of readers out there and many are using iPads or phones as e-readers. My preference is for the true e-reader which is just as good as paper in bright sunlight and is easy on the eyes. I like swiping the screen to turn the page. It seems more like a real book. If cover makers could come up with a scented cover that smells like a new book, the experience would be about perfect.
Libraries are now stocking e-books for patrons to borrow, and Amazon allows borrowing as well. If you're a Prime member at Amazon, you can currently borrow By the Book for free. I can also let a friend borrow a book from my Kindle for a couple of weeks. The flexibility along with the savings have sold me, although there are still plenty of books on my shelves.
If you're looking for a more technical comparison of e-readers, try this link at GizMag. The future of books remains bright, although e-books sales are skyrocketing. Whatever you choose to do, in the end it's about reading. A book takes us back in time, or makes our hearts pound as we turn the next page, or wipe a few tears from our eyes at a sad ending. Instead of checking your email or watching another run-of-the-mill TV show, curl up with a good book.
About four years ago, the purchase of a Kindle e-reader began a whole new adventure in reading. Yes, my bookshelves were stuffed despite regular donations to the Friends of the Library. Inventive shelving had come to an end. It was either change my ways or be overtaken by piles of books. Reluctant to go to an e-reader, I finally broke down and ordered a basic Kindle. This past Christmas my husband upgraded me to a Kindle Paperwhite with a touch screen. Don't get me wrong. I LOVE books. The smell of paper, the feel of it, the turning of the page, gilt-edges on old volumes...all of it...is loved. However, the pragmatic side of me has come to appreciate my Kindle. So here are some pros and cons for your consideration.
Pros
1. Instant gratification - download your book now. No waiting for the post office.
2. Cheaper - Most e-books, even those by the big authors are usually a bit cheaper than paperbacks. No shipping charges either.
3. The Kindle is lightweight and slips into a purse easily. I always have something to read when waiting in the doctor's office or sitting on a plane.
4. No worries about shelf space. My Kindle will hold over a 1,000 books.
5. I can bookmark, underline, and make notes in any book.
6. I never lose my place. The device always syncs to the last page read.
7. I can also play some games on it too.
8. You can change the font size easily which is a bonus for aging eyes.
Cons
1. It must be charged. The Kindle battery is very good and depending on how much you read and have it connected to the Internet, the device will go several weeks on one charge.
2. It doesn't smell like a book.
3. Pages are turned electronically.
4. Doesn't fill bookshelf space.
Kindle PaperwhiteThere are a bounty of different types of readers out there and many are using iPads or phones as e-readers. My preference is for the true e-reader which is just as good as paper in bright sunlight and is easy on the eyes. I like swiping the screen to turn the page. It seems more like a real book. If cover makers could come up with a scented cover that smells like a new book, the experience would be about perfect.Libraries are now stocking e-books for patrons to borrow, and Amazon allows borrowing as well. If you're a Prime member at Amazon, you can currently borrow By the Book for free. I can also let a friend borrow a book from my Kindle for a couple of weeks. The flexibility along with the savings have sold me, although there are still plenty of books on my shelves.
If you're looking for a more technical comparison of e-readers, try this link at GizMag. The future of books remains bright, although e-books sales are skyrocketing. Whatever you choose to do, in the end it's about reading. A book takes us back in time, or makes our hearts pound as we turn the next page, or wipe a few tears from our eyes at a sad ending. Instead of checking your email or watching another run-of-the-mill TV show, curl up with a good book.
March 26, 2014
Long Distance Grandparenting
We just returned from visiting our six-year-old twin grandsons last week. It's tough living more than 2,000 miles away. Reasonable airfare is also tough to find and our travel money has to be used wisely. Our priority for the last six years has been to build a strong relationship with our grandsons even if we can't be physically present on a regular basis. Technology has made it a whole lot easier, but that's not the only means to building close ties with those little boys.
Since today's families tend to be scattered, here are some things I've learned along the way as a long distance grandparent.
1. Consistent Contact - You can do this in a number of ways and the variety is enjoyable. Phone calls, Skype or Face Time, cards, email. Use them all. What a great gift to video call grandkids! We can do that for free, and what fun to see their school work, new shoes, or anything else that's happening. We've set aside Sunday afternoons for many years to connect with family.
2. Memory Books - Keep those memories of being together fresh by assembling little photo albums. It's so easy to print out photos of visits in any size and put together a story of your last visit. It's a fun gift to send by mail as a reminder of your good time, along with a note talking about the next visit. I've done them as mini scrapbooks, photo books through Shutterfly, or I've created virtual albums using Smilebox. This is a free program you can download to your computer. Our grandsons are hooked on the collection Smileboxes I've done since they were born. They love all the stories we recount as we view each album--several times.
3. Special Activities - There are certain activities we just have to do when we visit. The boys can hardly wait to bake bread with me or go treasure hunting (geocaching) with Grandpa. A visit to Dunkin' Donuts after treasure hunting is also expected. We have exciting games of hide-and-seek in a local park, play Go Fish, and read piles of books. We don't do exotic or expensive outings, but we sure have a bunch of fun. We're building special traditions and many fond memories of our adventures whether inside or outdoors. The ordinary is special if you're doing the activity together.
4. Presents - Of course gifts are a part of grandparenting. Birthdays and Christmas go without saying, but little gifts throughout the year help stay in touch. Gifts don't have to be expensive, and books are favorites of mine to send. Rewards for milestones like potty training, or a good report card, or a "just because" gift keep you involved in their lives.
Treasure hunting with GrandpaEveryone's style is different, but don't let distance keep you from a close relationship with your grandchildren. Learn the technology, work at staying in touch, and building great memories. It's an investment with big returns.
Since today's families tend to be scattered, here are some things I've learned along the way as a long distance grandparent.
1. Consistent Contact - You can do this in a number of ways and the variety is enjoyable. Phone calls, Skype or Face Time, cards, email. Use them all. What a great gift to video call grandkids! We can do that for free, and what fun to see their school work, new shoes, or anything else that's happening. We've set aside Sunday afternoons for many years to connect with family.
2. Memory Books - Keep those memories of being together fresh by assembling little photo albums. It's so easy to print out photos of visits in any size and put together a story of your last visit. It's a fun gift to send by mail as a reminder of your good time, along with a note talking about the next visit. I've done them as mini scrapbooks, photo books through Shutterfly, or I've created virtual albums using Smilebox. This is a free program you can download to your computer. Our grandsons are hooked on the collection Smileboxes I've done since they were born. They love all the stories we recount as we view each album--several times.
3. Special Activities - There are certain activities we just have to do when we visit. The boys can hardly wait to bake bread with me or go treasure hunting (geocaching) with Grandpa. A visit to Dunkin' Donuts after treasure hunting is also expected. We have exciting games of hide-and-seek in a local park, play Go Fish, and read piles of books. We don't do exotic or expensive outings, but we sure have a bunch of fun. We're building special traditions and many fond memories of our adventures whether inside or outdoors. The ordinary is special if you're doing the activity together.
4. Presents - Of course gifts are a part of grandparenting. Birthdays and Christmas go without saying, but little gifts throughout the year help stay in touch. Gifts don't have to be expensive, and books are favorites of mine to send. Rewards for milestones like potty training, or a good report card, or a "just because" gift keep you involved in their lives.
Treasure hunting with GrandpaEveryone's style is different, but don't let distance keep you from a close relationship with your grandchildren. Learn the technology, work at staying in touch, and building great memories. It's an investment with big returns.
March 20, 2014
Everyday Writing - Perfect Emails
If you're like me, most correspondence is done through email. Whether it's a note to my family, friends, or business correspondence, it's usually an email. I think our writing etiquette and skills have gone by the wayside because of the instant nature of email. We tend to be extremely casual, not particular about spelling, and we can easily say things in an email we'd never dare say in person. Your employer probably has specific rules about corporate email, but many carry over to personal email. Here are a few tips on getting it right in the electronic letter.
1. Take the time to spell out words and use proper grammar. This is not a text message. If it's worth writing, it's worth doing right. My personal opinion is that we've become lazy writers. We abbreviate everything. There are other problems too. Many don't know the difference between they're, their, and there or your and you're. Those distinctions are important. Carelessness now could come back to bite you on a job or college application later.
2. DON'T USE ALL CAPS AND LOTS OF !!!!!! Capital letters equal shouting and the liberal use of exclamation points lose their drama after two or three times.
3.Sharing confidential information such as a social security number is a no-no as are other identifiers such as account numbers and passwords. Email is not a secure way to communicate.
4. Be polite and don't write an email while you're angry. Snarky comments or personal attacks are not kosher. Emails with this type of content are cowardly. If you have a problem with someone, a face-to-face is in order or at least a phone call to discuss the issue calmly, logically, and politely. Too often we avoid a courageous confrontation to resolve differences. Once that nasty-gram is sent, it's written in virtual stone and is nearly impossible to retrieve.
5. Don't be a spammer. Refrain from forwarding every "interesting" email that comes your way. Most people have lots of emails to deal with on a daily basis without trying to determine if email from you merits opening. Sending several a day to your contact list will get you labelled as a nuisance.
6. Do write clearly and concisely. Keep it short and include a signature at the end.
Email is wonderful and free! It helps keep us connected with distant family and friends without going to the post office. That in itself should make your day.
1. Take the time to spell out words and use proper grammar. This is not a text message. If it's worth writing, it's worth doing right. My personal opinion is that we've become lazy writers. We abbreviate everything. There are other problems too. Many don't know the difference between they're, their, and there or your and you're. Those distinctions are important. Carelessness now could come back to bite you on a job or college application later.
2. DON'T USE ALL CAPS AND LOTS OF !!!!!! Capital letters equal shouting and the liberal use of exclamation points lose their drama after two or three times.
3.Sharing confidential information such as a social security number is a no-no as are other identifiers such as account numbers and passwords. Email is not a secure way to communicate.
4. Be polite and don't write an email while you're angry. Snarky comments or personal attacks are not kosher. Emails with this type of content are cowardly. If you have a problem with someone, a face-to-face is in order or at least a phone call to discuss the issue calmly, logically, and politely. Too often we avoid a courageous confrontation to resolve differences. Once that nasty-gram is sent, it's written in virtual stone and is nearly impossible to retrieve.
5. Don't be a spammer. Refrain from forwarding every "interesting" email that comes your way. Most people have lots of emails to deal with on a daily basis without trying to determine if email from you merits opening. Sending several a day to your contact list will get you labelled as a nuisance.
6. Do write clearly and concisely. Keep it short and include a signature at the end.
Email is wonderful and free! It helps keep us connected with distant family and friends without going to the post office. That in itself should make your day.
Perfect Emails - Everyday Writing
If you're like me, most correspondence is done through email. Whether it's a note to my family, friends, or business correspondence, it's usually an email. I think our writing etiquette and skills have gone by the wayside because of the instant nature of email. We tend to be extremely casual, not particular about spelling, and we can easily say things in an email we'd never dare say in person. Your employer probably has specific rules about corporate email, but many carry over to personal email. Here are a few tips on getting it right in the electronic letter.
1. Take the time to spell out words and use proper grammar. This is not a text message. If it's worth writing, it's worth doing right. My personal opinion is that we've become lazy writers. We abbreviate everything. There are other problems too. Many don't know the difference between they're, their, and there or your and you're. Those distinctions are important. Carelessness now could come back to bite you on a job or college application later.
2. DON'T USE ALL CAPS AND LOTS OF !!!!!! Capital letters equal shouting and the liberal use of exclamation points lose their drama after two or three times.
3.Sharing confidential information such as a social security number is a no-no as are other identifiers such as account numbers and passwords. Email is not a secure way to communicate.
4. Be polite and don't write an email while you're angry. Snarky comments or personal attacks are not kosher. Emails with this type of content are cowardly. If you have a problem with someone, a face-to-face is in order or at least a phone call to discuss the issue calmly, logically, and politely. Too often we avoid a courageous confrontation to resolve differences. Once that nasty-gram is sent, it's written in virtual stone and is nearly impossible to retrieve.
5. Don't be a spammer. Refrain from forwarding every "interesting" email that comes your way. Most people have lots of emails to deal with on a daily basis without trying to determine if email from you merits opening. Sending several a day to your contact list will get you labelled as a nuisance.
6. Do write clearly and concisely. Keep it short and include a signature at the end.
Email is wonderful and free! It helps keep us connected with distant family and friends without going to the post office. That in itself should make your day.
1. Take the time to spell out words and use proper grammar. This is not a text message. If it's worth writing, it's worth doing right. My personal opinion is that we've become lazy writers. We abbreviate everything. There are other problems too. Many don't know the difference between they're, their, and there or your and you're. Those distinctions are important. Carelessness now could come back to bite you on a job or college application later.
2. DON'T USE ALL CAPS AND LOTS OF !!!!!! Capital letters equal shouting and the liberal use of exclamation points lose their drama after two or three times.
3.Sharing confidential information such as a social security number is a no-no as are other identifiers such as account numbers and passwords. Email is not a secure way to communicate.
4. Be polite and don't write an email while you're angry. Snarky comments or personal attacks are not kosher. Emails with this type of content are cowardly. If you have a problem with someone, a face-to-face is in order or at least a phone call to discuss the issue calmly, logically, and politely. Too often we avoid a courageous confrontation to resolve differences. Once that nasty-gram is sent, it's written in virtual stone and is nearly impossible to retrieve.
5. Don't be a spammer. Refrain from forwarding every "interesting" email that comes your way. Most people have lots of emails to deal with on a daily basis without trying to determine if email from you merits opening. Sending several a day to your contact list will get you labelled as a nuisance.
6. Do write clearly and concisely. Keep it short and include a signature at the end.
Email is wonderful and free! It helps keep us connected with distant family and friends without going to the post office. That in itself should make your day.
March 13, 2014
Personalized Blessings
There's a purple petunia growing outside my front door. It's been blooming since early February. I didn't plant it. The green leaves appeared without my notice until the blooms were turning their faces to the morning sun. The little plant makes me smile every time I look at it. Planted by God's hand, it's putting out new growth and more flowers. It's watered regularly now, which will lengthen the blooming. It survived cold temperatures without a blemish of frost. The plant even persevered through the repainting of our house with men tramping through flower beds and digging ladders into the ground.
The petunia is just for me. A blessing from the Heavenly Father who knows how much I love flowers. Why else would it appear? He does that all the time for each of us, but we need to be looking for the little things He provides that let us know He cares for us.
The petunia the small plant on left. Irises now dwarf it.The little plant was easy to miss and mistake for a weed at the beginning. How many times do we overlook those personalized blessings that shout His love for us? He knows us, just like the stars He calls out by name every night.
How great is the goodness
you have stored up for those who fear you.
You lavish it on those who come to you for protection,
blessing them before the watching world.
Psalm 31:19
The petunia is just for me. A blessing from the Heavenly Father who knows how much I love flowers. Why else would it appear? He does that all the time for each of us, but we need to be looking for the little things He provides that let us know He cares for us.
The petunia the small plant on left. Irises now dwarf it.The little plant was easy to miss and mistake for a weed at the beginning. How many times do we overlook those personalized blessings that shout His love for us? He knows us, just like the stars He calls out by name every night.How great is the goodness
you have stored up for those who fear you.
You lavish it on those who come to you for protection,
blessing them before the watching world.
Psalm 31:19
March 8, 2014
Everyday Writing - The Letter of Complaint
At some point along the way, we'll probably write a letter to a manufacturer about shoddy merchandise or maybe a stray foreign object we find in a can of beans. It could also be unsatisfactory customer service or repairs. Whatever it is, the offending service or goods needs to be reported to the organization. Bad stuff doesn't endear customers to any company. Customer service departments want to know about problems so they can be fixed. Emails are perfectly acceptable and actually help maintain a record of correspondence.
Small plastic part we found in a bag of pancake mix. How do we write an effective letter of complaint? The tips below will get you on the right track.
First, direct it to the appropriate person or department. Usually that's the customer service department and most information is easily found at the company website. Don't address it to the CEO of a large company because you're going straight to the top. Companies have a system in place for complaints, so use it. If it's a Mom and Pop enterprise, contacting the owner may be perfectly acceptable.
Second, don't make it personal or threatening. That particular tactic will immediately alienate the help you desire. e.g. "Your XYZ doo wappies really stink. Why are you making such awful doo wappies? I'm going to sue you for every penny you've got." My mother told me a long time ago that honey catches more flies than vinegar. Be professional and write in a formal manner. Reason and courtesy should be the hallmarks of this letter.
Third, be clear about the problem. Don't get sidetracked with other issues.
"My vacuum cleaner was repaired by Acme Repair on 2/3/2014. Since that date, it still doesn't vacuum properly and leaves pet hair/dirt on my carpets." If there was trouble ticket number or other information about the service call, please include it in the letter. It will help customer service to quickly locate the case.
Fourth, be specific about what you expect and be reasonable about that. Once I found a bolt in a bag of frozen vegetables. After contacting the company, submitting photos, and letting them know that a a free bag or two of vegetables would be acceptable, I received several coupons for free and highly discounted bags of vegetables, along with a letter of apology. Finding the bolt certainly wasn't a multi-million dollar lawsuit material. Most things aren't and we all know about people who've pursued lawsuits over all sorts of minor issues. Don't be one of those. Legal action should always be the last resort.
Fifth, give the company time to respond. Nothing is resolved overnight and be prepared for that. Responses should be timely, however and if more than a few days go by for an initial response, you may want to call the company to follow up.
Here's a sample for your reading enjoyment:
March 11, 2014
Whatchamacallit Company
Customer Service Dept.
112 Main St.
Hickville, AZ 88888
Dear Sir/Madam:
I purchased a Supreme Whatchamacallit from a local retailer on February 28, 2013. The unit worked well for a few months, but I have been unable to get it to perform the transformer function again since December, 2013. The retailer referred me to the customer service department for a replacement. I've had two Whatchamacallits over the last 10 years and have always been pleased with their performance. This unit has been very disappointing and certainly not up to the quality of the others.
I look forward to hearing from you and I can be reached by email or by phone at 111-111-1111.
Sincerely,
Inspector Gadget
Some companies are hard to deal with and others gladly make it right with a customer. I've run into both. Those who aren't committed to my satisfaction don't often see my business again. Many companies email surveys to you after an incident. Take full advantage to express your delight or disappointment about the service. Writing reviews on Angie's List or other places is also effective. A word of caution--don't rant in your review and make sure it's the truth. Companies who want to improve take those comments seriously and make changes. May all your letters receive satisfactory results!
Small plastic part we found in a bag of pancake mix. How do we write an effective letter of complaint? The tips below will get you on the right track.First, direct it to the appropriate person or department. Usually that's the customer service department and most information is easily found at the company website. Don't address it to the CEO of a large company because you're going straight to the top. Companies have a system in place for complaints, so use it. If it's a Mom and Pop enterprise, contacting the owner may be perfectly acceptable.
Second, don't make it personal or threatening. That particular tactic will immediately alienate the help you desire. e.g. "Your XYZ doo wappies really stink. Why are you making such awful doo wappies? I'm going to sue you for every penny you've got." My mother told me a long time ago that honey catches more flies than vinegar. Be professional and write in a formal manner. Reason and courtesy should be the hallmarks of this letter.
Third, be clear about the problem. Don't get sidetracked with other issues.
"My vacuum cleaner was repaired by Acme Repair on 2/3/2014. Since that date, it still doesn't vacuum properly and leaves pet hair/dirt on my carpets." If there was trouble ticket number or other information about the service call, please include it in the letter. It will help customer service to quickly locate the case.
Fourth, be specific about what you expect and be reasonable about that. Once I found a bolt in a bag of frozen vegetables. After contacting the company, submitting photos, and letting them know that a a free bag or two of vegetables would be acceptable, I received several coupons for free and highly discounted bags of vegetables, along with a letter of apology. Finding the bolt certainly wasn't a multi-million dollar lawsuit material. Most things aren't and we all know about people who've pursued lawsuits over all sorts of minor issues. Don't be one of those. Legal action should always be the last resort.
Fifth, give the company time to respond. Nothing is resolved overnight and be prepared for that. Responses should be timely, however and if more than a few days go by for an initial response, you may want to call the company to follow up.
Here's a sample for your reading enjoyment:
March 11, 2014
Whatchamacallit Company
Customer Service Dept.
112 Main St.
Hickville, AZ 88888
Dear Sir/Madam:
I purchased a Supreme Whatchamacallit from a local retailer on February 28, 2013. The unit worked well for a few months, but I have been unable to get it to perform the transformer function again since December, 2013. The retailer referred me to the customer service department for a replacement. I've had two Whatchamacallits over the last 10 years and have always been pleased with their performance. This unit has been very disappointing and certainly not up to the quality of the others.
I look forward to hearing from you and I can be reached by email or by phone at 111-111-1111.
Sincerely,
Inspector Gadget
Some companies are hard to deal with and others gladly make it right with a customer. I've run into both. Those who aren't committed to my satisfaction don't often see my business again. Many companies email surveys to you after an incident. Take full advantage to express your delight or disappointment about the service. Writing reviews on Angie's List or other places is also effective. A word of caution--don't rant in your review and make sure it's the truth. Companies who want to improve take those comments seriously and make changes. May all your letters receive satisfactory results!
March 4, 2014
Everyday Writing - Thank You Notes
When was the last time you received a thank you note? When was the last time you sent one? In our overdrive lifestyles, the time-honored handwritten note of thanks seems to be disappearing. Is it unnecessary? How about a text or an email? Aghh!
There are still valid reasons to actually sit down and write out a note. Here are some for your consideration:
It's the polite/considerate thing to do when someone has taken the time to give you a gift.Your Aunt Mabel won't be talking to her friends about the lack of gratitude young people have today. Instead, she'll be bragging on her niece who writes such lovely notes.Who doesn't want some good mail? Your note will brighten the giver's day.You'll feel better too. You've done a good thing. Thank you notes are gender and age neutral. Men should write them as well as women. Children should be introduced to writing them in grade school.
I'm a lover of good pens and quality note cards. Pick up a nice gel pen and some small note cards to have on hand. I have a sister who makes her cards. She sends me little works of art when she sends a thank you. I love them, but you don't need to go to that length, unless you're into card making. Add some stamps with that too. A postage due thank you is no thank you at all.
Now that you understand the importance of expressing gratitude, even if Uncle Joe sent you a strange pink unicorn statue for your birthday, how do we write that note? Here's the formula: short, simple, and sweet.
Salutation: Dear Aunt _____; Dear Grandma _______; Dear ________(friend's first name)
Specifics: Thank you for the diamond bracelet. It goes so well with my mink coat. Thank you for the Fix-A-Flat kit. I keep it my trunk and it's good to know I have it if needed. Thank you for the electronic transfer of $1 million to my offshore account. It's the perfect gift! I leave for the Caymans tomorrow.
Bonus Info: Let the giver know they're connected to your life. It was so good to see you at my birthday party and I'm looking forward to getting together at Thanksgiving. I was sorry you couldn't make it to my graduation party, but maybe we can have lunch during fall break.
If they're not really connected, simply say: You're in my thoughts and hope you're well.
Wrap it Up: Thanks again for your thoughtful/generous/kind gift.
Sign off: Love, Sincerely, All the best, etc. and then your name. Voila! The note is finished. Slip it in a properly addressed and stamped envelope. Drop it in the mail.
Timing is Everything: One more thing. Time frame is very important. Wedding thank you notes can go out over several weeks. You probably have a lot of them to write. But don't be a loser and "forget" to send them. People take exception to that and you probably won't see another gift from them and your mother will get a phone call from the offended party.
For other gifts--birthdays, graduation, etc., don't go more than two or three weeks. Write those cards of thanks while it's all fresh in your mind and the mind of the giver. Any later and it seems like an afterthought or someone finally twisted your arm to write. That's bad form my friend.
So, dear Readers, thanks for stopping by and I hope you'll make regular visits to SimplyLife. Without you, my words would be null and void. There'll be a few more posts on everyday writing, because we are all writers in some fashion. So stay tuned and thanks again for reading.
There are still valid reasons to actually sit down and write out a note. Here are some for your consideration:
It's the polite/considerate thing to do when someone has taken the time to give you a gift.Your Aunt Mabel won't be talking to her friends about the lack of gratitude young people have today. Instead, she'll be bragging on her niece who writes such lovely notes.Who doesn't want some good mail? Your note will brighten the giver's day.You'll feel better too. You've done a good thing. Thank you notes are gender and age neutral. Men should write them as well as women. Children should be introduced to writing them in grade school.
I'm a lover of good pens and quality note cards. Pick up a nice gel pen and some small note cards to have on hand. I have a sister who makes her cards. She sends me little works of art when she sends a thank you. I love them, but you don't need to go to that length, unless you're into card making. Add some stamps with that too. A postage due thank you is no thank you at all.
Now that you understand the importance of expressing gratitude, even if Uncle Joe sent you a strange pink unicorn statue for your birthday, how do we write that note? Here's the formula: short, simple, and sweet.
Salutation: Dear Aunt _____; Dear Grandma _______; Dear ________(friend's first name)
Specifics: Thank you for the diamond bracelet. It goes so well with my mink coat. Thank you for the Fix-A-Flat kit. I keep it my trunk and it's good to know I have it if needed. Thank you for the electronic transfer of $1 million to my offshore account. It's the perfect gift! I leave for the Caymans tomorrow.
Bonus Info: Let the giver know they're connected to your life. It was so good to see you at my birthday party and I'm looking forward to getting together at Thanksgiving. I was sorry you couldn't make it to my graduation party, but maybe we can have lunch during fall break.
If they're not really connected, simply say: You're in my thoughts and hope you're well.
Wrap it Up: Thanks again for your thoughtful/generous/kind gift.
Sign off: Love, Sincerely, All the best, etc. and then your name. Voila! The note is finished. Slip it in a properly addressed and stamped envelope. Drop it in the mail.
Timing is Everything: One more thing. Time frame is very important. Wedding thank you notes can go out over several weeks. You probably have a lot of them to write. But don't be a loser and "forget" to send them. People take exception to that and you probably won't see another gift from them and your mother will get a phone call from the offended party. For other gifts--birthdays, graduation, etc., don't go more than two or three weeks. Write those cards of thanks while it's all fresh in your mind and the mind of the giver. Any later and it seems like an afterthought or someone finally twisted your arm to write. That's bad form my friend.
So, dear Readers, thanks for stopping by and I hope you'll make regular visits to SimplyLife. Without you, my words would be null and void. There'll be a few more posts on everyday writing, because we are all writers in some fashion. So stay tuned and thanks again for reading.
February 26, 2014
Lenten Perspective
Next week begins the Lenten season. The Church has long remembered the 40 days before the Son of God's supreme sacrifice for us by observing some form of self-denial during this period. Many give up meat or desserts. Some give up TV shows, social media, maybe Farmville, or attend special church services. None of this is bad or wrong. But in the end we have every intention of picking up where we left off. We won't give up sweets forever and how would that really change our lives spiritually?
I've participated in giving up something for Lent on occasion. My church tradition doesn't really make a great deal of Lent. There is a certain satisfaction in knowing I have the self-discipline to get through 40 days without touching a cookie or a piece of candy. The act doesn't change me. That first bite of dessert after its absence is heavenly. In fact, I can hardly wait. The question I have to ask myself is how has that made me more like Christ? Plainly it hasn't. So what's the point? And why do we continue to perform these small exercises that seem like they should do something to kindle more spirituality?
Paul tells us in Romans 11:1-2: Therefore, I urge you, brothers and sisters, in view of God’s mercy, to offer your bodies as a living sacrifice, holy and pleasing to God—this is your true and proper worship.Do not conform to the pattern of this world, but be transformed by the renewing of your mind. Then you will be able to test and approve what God’s will is—his good, pleasing and perfect will.
There is a theory that a new habit takes 21 days to make. Habits are ingrained in our minds and they're very hard to change once established. Try breaking one--like eating dessert. After some thought, it seems to me that if we took spiritual transformation seriously, the Lenten season could be the time we focus on renewing our minds and hearts by making new habits. We have 40 days; surely enough time to develop a new habit, a new way of thinking and behaving that doesn't stop after Easter.
And we all, who with unveiled faces contemplate the Lord’s glory, are being transformed into his image with ever-increasing glory, which comes from the Lord, who is the Spirit. 2 Corinthians 3:18
The fruit of the Spirit as outlined Galatians 5:22-24 may be an excellent place to start.
But the fruit of the Spirit is love, joy, peace, forbearance, kindness, goodness, faithfulness, gentleness and self-control. Against such things there is no law. Those who belong to Christ Jesus have crucified the flesh with its passions and desires.
A transformed mind and actions. A transformed life that shines brightly to lead others to the cross.
Do everything without grumbling or arguing, so that you may become blameless and pure, “children of God without fault in a warped and crooked generation.” Then you will shine among them like stars in the sky as you hold firmly to the word of life. Philippians 2:14-16(a)
I've participated in giving up something for Lent on occasion. My church tradition doesn't really make a great deal of Lent. There is a certain satisfaction in knowing I have the self-discipline to get through 40 days without touching a cookie or a piece of candy. The act doesn't change me. That first bite of dessert after its absence is heavenly. In fact, I can hardly wait. The question I have to ask myself is how has that made me more like Christ? Plainly it hasn't. So what's the point? And why do we continue to perform these small exercises that seem like they should do something to kindle more spirituality?Paul tells us in Romans 11:1-2: Therefore, I urge you, brothers and sisters, in view of God’s mercy, to offer your bodies as a living sacrifice, holy and pleasing to God—this is your true and proper worship.Do not conform to the pattern of this world, but be transformed by the renewing of your mind. Then you will be able to test and approve what God’s will is—his good, pleasing and perfect will.
There is a theory that a new habit takes 21 days to make. Habits are ingrained in our minds and they're very hard to change once established. Try breaking one--like eating dessert. After some thought, it seems to me that if we took spiritual transformation seriously, the Lenten season could be the time we focus on renewing our minds and hearts by making new habits. We have 40 days; surely enough time to develop a new habit, a new way of thinking and behaving that doesn't stop after Easter.
And we all, who with unveiled faces contemplate the Lord’s glory, are being transformed into his image with ever-increasing glory, which comes from the Lord, who is the Spirit. 2 Corinthians 3:18
The fruit of the Spirit as outlined Galatians 5:22-24 may be an excellent place to start.
But the fruit of the Spirit is love, joy, peace, forbearance, kindness, goodness, faithfulness, gentleness and self-control. Against such things there is no law. Those who belong to Christ Jesus have crucified the flesh with its passions and desires.
A transformed mind and actions. A transformed life that shines brightly to lead others to the cross.
Do everything without grumbling or arguing, so that you may become blameless and pure, “children of God without fault in a warped and crooked generation.” Then you will shine among them like stars in the sky as you hold firmly to the word of life. Philippians 2:14-16(a)
February 20, 2014
Cochise Stronghold
Cochise County is called the "Land of Legends" and the Western history you'll find in its mountains, canyons and towns bear that moniker out. The county is named for the famous Chihuahua Apache chief, Cochise. A legendary chief who was never defeated in battle, he at last made a treaty with the U.S. government in 1872. An excellent article on Cochise is found here. His last home before his death was Cochise Stronghold in the Dragoon Mountains. He and his Apache army raided the area with impunity, killing ranchers, settlers, and Butterfield Stagecoach drivers. Some of his faithful followers took his body back to the Stronghold and buried him in an unknown location. A single white man knew the grave site, but never revealed it.
The Stronghold is about 35 miles as the crow flies from Casa Wallace, but alas, no roads that make it a short trip. Instead, we take the I-10 east and exit at Dragoon Road to make the trip of 1.5 hours to the remote mountain area. After passing the small community of Dragoon, we turn onto Ironwood Road which leads into the Cochise Stronghold campsite and trail head.
There is no water available at the campsite, so bring plenty of your own. The low humidity at this time of year makes your thirstier than you'd think, so be prepared. Bathroom facilities are primitive, as in an outhouse situation and there is no water in the bathrooms either. Nevertheless, the hike is well worth roughing it for a few hours. A nature trail winds around one side of the campsite and will take you to the hiking trail. Be prepared for magnificent views on the way up and back. The rock formations which set this area apart seem like building blocks or pieces of a puzzle that God had a wonderful time putting together for us to enjoy. The trail is well marked and doesn't have the steep switchbacks that some trails have in our area.
About two miles in, you'll see the Half Moon Tank, which was a watering hole for cattle at one time. I can't imagine the effort to build the large concrete structure there. There's actually evidence of cows up in the mountains, so it still may be used. We hiked on and made it to the Cochise Divide. Views of the Sulphur Springs Valley can be seen through the mountains to the west. Manzanita, juniper, oak, and yucca are everywhere. The manzanita was in bloom with bees and flies happily getting nectar from the pink flowers.
Pictures are worth a 1,000 words, so enjoy the slideshow below. Our total mileage was 6.5 miles and the day was absolutely perfect.
Personalize a slideshow design
The Stronghold is about 35 miles as the crow flies from Casa Wallace, but alas, no roads that make it a short trip. Instead, we take the I-10 east and exit at Dragoon Road to make the trip of 1.5 hours to the remote mountain area. After passing the small community of Dragoon, we turn onto Ironwood Road which leads into the Cochise Stronghold campsite and trail head.
There is no water available at the campsite, so bring plenty of your own. The low humidity at this time of year makes your thirstier than you'd think, so be prepared. Bathroom facilities are primitive, as in an outhouse situation and there is no water in the bathrooms either. Nevertheless, the hike is well worth roughing it for a few hours. A nature trail winds around one side of the campsite and will take you to the hiking trail. Be prepared for magnificent views on the way up and back. The rock formations which set this area apart seem like building blocks or pieces of a puzzle that God had a wonderful time putting together for us to enjoy. The trail is well marked and doesn't have the steep switchbacks that some trails have in our area.
About two miles in, you'll see the Half Moon Tank, which was a watering hole for cattle at one time. I can't imagine the effort to build the large concrete structure there. There's actually evidence of cows up in the mountains, so it still may be used. We hiked on and made it to the Cochise Divide. Views of the Sulphur Springs Valley can be seen through the mountains to the west. Manzanita, juniper, oak, and yucca are everywhere. The manzanita was in bloom with bees and flies happily getting nectar from the pink flowers.
Pictures are worth a 1,000 words, so enjoy the slideshow below. Our total mileage was 6.5 miles and the day was absolutely perfect.
Personalize a slideshow design
