Randy A. Steinberg’s Followers (3)

Randy A. Steinberg

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Randy A. Steinberg’s books

Average rating: 3.73 · 273 ratings · 11 reviews · 12 distinct works • Similar authors

	Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives 3.66 avg rating — 109 ratings — published 2006 — 16 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Servicing ITSM: A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM 3.80 avg rating — 49 ratings — published 2007 — 5 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Implementing ITSM: From Silos to Services: Transforming the IT Organization to an IT Service Management Valued Partner 3.78 avg rating — 37 ratings — published 2005 — 5 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure 3.56 avg rating — 39 ratings — published 2008 — 9 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	ITIL Service Operation (ITIL v3 Service Lifecycle) 4.13 avg rating — 16 ratings — published 2011 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	ITIL Lifecycle Suite, 2011 Edition (5 Volume Set) 3.92 avg rating — 12 ratings — published 2011 — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Organizing ITSM: Transitioning the IT Organization From Silos to Services With Practical Organizational Change 3.56 avg rating — 9 ratings — published 2015 — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	High Velocity ITSM: Agile IT Service Management for Rapid Change in a World of Devops, Lean IT and Cloud Computing 4.50 avg rating — 2 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Service operation (Best management practice) 2nd (second) , 2011 Edition by Great Britain: Cabinet Office published by Stationery Office (2011) 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners by Randy A. Steinberg (2007-09-21) by Randy A. Steinberg, Unknown Author 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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“IT historically goes for perfection. Many times there is the thinking that unless every business requirement, function or feature is implemented the solution will not be acceptable. It is easy to over-architect solutions and build much more than what the business would be happy with. Constructing more than what is really needed is a form of waste.”
― Randy A. Steinberg, High Velocity ITSM: Agile IT Service Management for Rapid Change in a World of Devops, Lean IT and Cloud Computing

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“The Customer will order services to accomplish some business function. Those services that the customer actually sees and interacts with are referred to as IT Business Facing services.”
― Randy A. Steinberg, Servicing ITSM: A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM

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“Services should not be confused with organizations or IT units within the company. For example, a NOC (Network Operations Center) is not a service. The NOC itself could deliver a service such as Monitoring, Incident Response or Event Management services.”
― Randy A. Steinberg, Servicing ITSM: A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT SERVICE MANAGERS AND A MEANS FOR BUILDING THEM

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