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Are you Randy A. Steinberg, author of the books below?
Measuring ITSM by Randy A. Steinberg ITIL Service Operation by Randy A. Steinberg Implementing ITSM by Randy A. Steinberg Servicing ITSM by Randy A. Steinberg ITIL Lifecycle Suite, 2011 Edition by Randy A. Steinberg Architecting ITSM by Randy A. Steinberg Organizing ITSM by Randy A. Steinberg High Velocity ITSM by Randy A. Steinberg Service operation (Best management practice) 2nd (second) , 2... by Randy A. Steinberg Servicing ITIL by Randy A. Steinberg


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