Theodore Kinni

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Theodore Kinni

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December 2014


The future of public-sector digital services: Achieving intelligent, cost-neutral service delivery

Learned a lot lending an editorial hand here:

PWC Strategy&/Tawakkalna, June 2025

by Hani Zein, Karl Njeim, and Saleh Mosaibah


A key problem facing government service digitization today is the fragmentation produced by multiple, siloed applications that feature separate log-ins, inconsistent user interfaces, and redundant data submissions. This lack of integration results in operational inefficie Read more of this blog post »
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Published on June 20, 2025 09:18
Average rating: 3.9 · 5,010 ratings · 413 reviews · 11 distinct worksSimilar authors
Be Our Guest: Perfecting th...

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3.90 avg rating — 4,976 ratings — published 2001 — 6 editions
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No Substitute For Victory: ...

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really liked it 4.00 avg rating — 35 ratings — published 2005 — 6 editions
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Ayn Rand and Business

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3.73 avg rating — 22 ratings — published 2001 — 5 editions
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Achieve Sales Excellence: T...

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The Four Pillars of Profit-...

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Be Our Guest (Revised and U...

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Manufacturing Profits: Indu...

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What a Character!

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Disney Institute, Book 1 Ca...

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Disney y el arte del servic...

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Theodore’s Recent Updates

Theodore Kinni wrote a new blog post

Leadership by design: Lessons in mentorship success from Project1932 in Saudi Arabia

Learned a lot lending an editorial hand here:PwC Strategy&/Project1932, June 2025by Fadi Adra, Dr. Shihab Elborai, Chadi N. Moujaes, and Jana Yamani

A Read more of this blog post »
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Quotes by Theodore Kinni  (?)
Quotes are added by the Goodreads community and are not verified by Goodreads. (Learn more)

“In this volatile business of ours, we can ill afford to rest on our laurels, even to pause in retrospect. Times and conditions change so rapidly that we must keep our aim constantly focused on the future. —Walt Disney”
Theodore Kinni, Be Our Guest: Perfecting the Art of Customer Service

“From our earliest days, education has been a hallmark of our company. It was Walt himself who said, “We have always tried to be guided by the basic idea that, in the discovery of knowledge, there is great entertainment—as, conversely, in all good entertainment, there is always some grain of wisdom, humanity, or enlightenment to be gained.”
Theodore Kinni, Be Our Guest: Perfecting the Art of Customer Service

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