Brad Feld's Blog, page 171

Seattle Startup Life Meetup – Wednesday 2/20

Wednesday night I’ll be in Seattle doing a Startup Life Meetup with some of the contributors to the book Startup Life: Surviving and Thriving in a Relationship with an Entrepreneur.

Well – I’ll be in Seattle all day (and all day Tuesday) meeting with Startup Weekend, Rover, SEOmoz, Cheezburger, and BigDoor, but the real fun will happen at the Hard Rock Cafe between 5:30pm and 7:00pm on Tuesday. Or maybe after 7:00pm.

My co-hosts will be Emily Huh (Cheezburger Network), Geraldine DeRuiter (Everywhereist), Rand Fishkin (SEOmoz), and Keith Smith (BigDoor). great relationship in the context of the crazy, high intensity startup life we all life.

We’ve got some seats left – it’s free and everyone who attends gets a free copy of Startup Life. But you have to register before we hit the fire code limit - only registered attendees will get in.

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Engine. Where Startups Come Together

I’ve regularly blog about patent trolls harassing startups and impeding innovation, the experiences of immigrant founders, and the battle for a free internet. While I’m fortunate to have this blog, and other writing opportunities as a platform to give voice to these stories, I also realize that to really have a meaningful impact, we need the startup community to be involved in government.

That’s where Engine Advocacy comes in. A few months ago, I joined the Advisory Board of Engine to lend my support to an organization that is doing amazing work for the startup ecosystem. We’re trying to create a startup community that can mobilize to make the government listen and understand the issues that have a unique impact on our community.

Here’s an example of great work that Engine has done: During the fight against SOPA/PIPA last year it seemed to a lot of outsiders that the internet community’s reaction happened overnight. What many people don’t know is that there were hundreds of organizations and businesses working together for months to make that one-day blackout so impactful. Engine connected 15,000 calls from individuals to their Senators that day. The sheer volume of calls shut down the Senate switchboard, twice.

Engine is always monitoring the issues, doing great research, keeping members informed so that we can identify any threats early, and respond as a community. There are many ways that startups can get involved, perhaps the simplest being just keeping up-to-speed on tech policy.

At the end of this month, Engine is bringing startups to Washington, D.C. to talk to lawmakers about issues that are really important to the startup community — issues like immigration, software patent reform, and keeping the internet free and open. You can get involved by becoming an Engine member today. Go to D.C. with them. Send them your stories.

Ultimately, we’re not just Silicon Valley, or Boulder., or any other geographically-defined tech scene. We’re a powerful community that is creating jobs and improving the economy — basically, doing all of those things that Senators and Members of Congress talk about making happen. It’s time they listened to us. Let’s make the startup community a stronger voice in Washington.

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My New FiberHouse in Kansas City

I bought a house in Kansas City on Monday. It’s next door to the Homes for Hackers and KC Startup Village. It will have Google Fiber in it. I hope it becomes an integral part of the nation’s first Google Fiberhood.

I’m not going to be living in it. Instead, I’m going to let entrepreneurs live / work in it. Rent free. As part of helping create the Kansas City startup community. And to learn about the dynamics of Google Fiber. And to have some fun.

Here’s how it’s going to work. The Kauffman Foundation and I are running the Feld’s KC Fiber House Competition. Entries can be submitted online starting now. Entries are open through Friday March 22. Applicants must be at least 18 years old. Up to five winners will be selected from among the applications received. They’ll get to live and work in the house for a year rent free. I’m not taking any equity in these companies – I using a “give before you get” philosophy here to experiment, learn, and help the Kansas City startup community.

The judges will be me, Scott Case of Startup America Partnership,  David Cohen of TechStars and Lesa Mitchell of the Kauffman Foundation. We’ll be looking for the innovative potential of their startups and their companies’ ability to leverage Google Fiber. We’ll all be informal mentors and friends to the people who win and end up living in the house.

This came about through meeting with Ben Barreth, who created Homes for Hackers, at the Thinc Iowa conference. I loved what Ben was up to and offered to help. I thought about it more over the next month and then wrote him and Lesa Mitchell at Kauffman a note asking if it would be useful for me to buy a house near the Hacker House and open it up to entrepreneurs. This is what resulted.

I have a couple of very specific goals. First, I want to set an example using some of the principles I talk about in Startup Communities: Building an Entrepreneurial Ecosystem in Your City. Next, I’m fascinated with Google Fiber and the idea of 1GB Internet access to the home so I want to experiment and see what smart entrepreneurs can come up with. I have a long relationship with Kauffman and Kansas City going back to the mid-1990′s and I want to support the development and growth of the Kansas City startup community. And finally, when Amy and I talked about the idea of it, we agreed it would be a fun thing to do.

If you are an entrepreneur at a startup and want to live rent free for a year in a house with a 1GB Internet connection, apply now!

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Searching For A Better Way To Make Airline Reservations

I travel constantly – at least 50% of the time and sometimes as much as 75% of the time. My partners at Foundry Group all travel a lot – think 100,000 miles per year for each of this.. We committed to this when we started Foundry Group as our strategy was to invest across the United States while being based in Boulder. We knew that we were signing up for a lot of travel.

The travel itself sucks much of the time, but I’m come to terms with it and just thinking of myself as baggage when I get to the airport. I’m baggage until I leave the airport that is my destination. I’m good at sleeping on planes so I often get to experience time travel – where I go to sleep before takeoff and wake up at landing.

However, the process of making travel reservations absolutely sucks. My amazing assistant Kelly takes care of it and uses plenty of different tools available to her, including a travel agent. But the online tools, travel agent, endless email coordination, and calendar madness sucks. And then it gets worse as I constantly change my mind, have new things move a trip around, or travel changes occur in the middle of a complex trip. Add in trying to coordinate my wife Amy’s travel to overlap with mine when we go, or end up in, places together and you have a giant, soul crushing, time suck for Kelly.

There must be a better way. I don’t care if it costs more – I’d probably be willing to pay another $10,000 / year to make this 10x easier for Kelly. I don’t know how much of her time she’s spending on it at this point, but I know it’s probably the worst and least satisfying part of her job. Plus, I want her to get all that time back so she can work on other stuff!

Any suggestions out there? Software, services, or better approaches welcome.

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Create the Best Product

I’m mid 2011 I wrote a post titled Competition. Things in my universe had heated up and many of the companies I was an investor in were facing lots of competition. It’s 18 months later and there’s 10x the amount of competitive dynamics going on, some because of the maturity, scale, and market leadership of some of the companies I’m an investor in; some because of the increased number of companies in each market segment, and some based on the heat and intensity of our business right now.

I wrote a few more posts about competition but then drifted on to other things. But I came back to it this morning as I find myself thinking about competition every day. Yesterday, I was at the Silicon Flatirons Broadband Migration Conference hosted by my friend Phil Weiser. I go every year because it’s a good chance for me to see how several of the parallel universes I interact with, namely government, academics, broadband and mobile carriers, incumbent technology providers, and policy people think about innovation in the context of the Internet.

News flash – most of them think about it very differently than I do.

One thing that came up was the idea of creating the best product. This has been an on and off cliche in the tech business for a long time. For periods of time, people get obsessed about how “the best product will win.” Then, some strategy consultants, or larger incumbents, use their market power to try to create defenses around innovation, and suddenly the conversation shifts away from “build the best product.” And then the entrepreneurial cycle heats up again and the battle cry of the new entrepreneur is “build the best product.”

This isn’t just a startup vs. big company issue. I remember clearly, with amazement, the first time I got my hands on an iPhone. Up to that point I was using an HTC Dash running Windows Mobile 6.5. It was fine, but not awesome. I remember Steve Ballmer in a video mocking the iPhone.

We all know how this story has played out.

I remember a world when Microsoft and RIM were dominant. When Apple and Google didn’t have a product. And when people talked about “handsets”, WAP, and we squinted at our screens while pounding on keyboards that were too small for our fingers. Next time you are in a room full of people, just look around at the different phones, tables, and laptops that you see.

In my startup world, the same dynamics play out. Building the “best product” doesn’t only mean the best physical product (or digital product). It doesn’t just mean the best UI. Or the best UX. It includes the best distribution. The best supply chain. The best customer experience. The best support. The best partner channel. The best interface to a prospective customer. I’m sure I’ve left categories out – think about the idea of “the best complete product.”

This is getting more complicated by the day as technologies and products increase in interoperability with each other at both the data, network, application, and physical level. That’s part of the fun of it. And being great at it can help you dominate your competition.

Give me the best product to work with any day of the week. But make sure you are defining “product” correctly.

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Trust Can Scale

Following is a guest post from Chris Moody. Chris is president and COO of Gnip, one of the silent killers in our portfolio. Once the main stream tech press starts noticing Gnip, they will be blown away at how big they got in such a short period of time by just executing. Chris is a huge part of this – he joined Gnip when they were 10 people and has been instrumental in working with Jud Valeski, Gnip’s founder and CEO, to build a mind blowing team, business, and market leadership position.

Following is a great email Chris sent me Friday night in advance of the Foundry Group “Scaling Your Company Conference”  which we are having this week for CEOs of companies we are investors in that are on the path from 50 to 500 people.

Startups that experience success are typically built upon a strong foundation of trust among the early founders/employees. This trust has been solidified through long days/nights in small offices working on hard problems together.  The amazing thing is that the founders don’t always realize that their company is even operating under an umbrella of trust or that trust is one of their core values.  Instead, they just know that it feels easy to make decisions and to get shit done.

When companies try to scale, one of the biggest mistakes they make is trying to replace trust with process.  This is rarely a conscious decision, it just feels necessary to add new rules in order to grow.  After all, there are a lot of new people coming into the company and it isn’t clear who of the new people can be trusted yet.

A startup obviously needs to add process in order to scale, but if you replace trust with process, you’ll rip the heart right out of your company.   When adding processes, ask yourself the following questions:

Does this new process help us go faster?
Does this new process help us be more efficient?

If the answer to these questions is “yes” you are off to a great start.

Now ask yourself “Are we adding this process because we don’t trust people to make decisions?”  If the answer to this question even has a hint of “maybe” you need to stop and really consider the cost of that process.

Replacing trust with process is like a cancer that will spread quickly and silently throughout the company.  One day you’ll wake up and think “this place doesn’t feel special any more” or ask yourself “why is it so hard for us to get stuff done.”

Trust could be one of your most valuable company assets.  As a leader, you need to fight like hell to protect it.  If you are successful protecting trust, you’ll actually grow much faster and you’ll still have a place where people love working.

I’ve seen trust work at a 700 person company.  Trust can scale.

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The Naked Entrepreneur Interviews

Sean Wise, a professor at Ryerson University in Toronto, has an awesome web interview series called The Naked Entrepreneur Show. Sean is the interviewer for a 45 minute studio show that is entirely produced by students at Ryerson.

When I was in Toronto in the fall, I did an episode with him – it’s definitely in the top 10 of the interviews I’ve done.

David Cohen, the CEO of TechStars, also did an interview on The Naked Entrepreneur.

Enjoy. And it’s going to be fun to see what happens with the SEO on this.

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The Winners Of The Startup Life Win A Dinner

As Amy and I sit in the sun at South Beach eating frozen grapes and waiting for the snowpocalypse to hit the east coast, we decided to pick the Startup Life Win a Dinner winners. There are two – one of Amazon orders and one for Barnes & Noble orders.

Five times as many people entered on Amazon, so the odds were better for the B&N folks. Except, one B&N person entered 10 times (by buying 10 books). The way we chose the winner was to count up entries, use Randomnumbergenerator to pick a random number between 1 and the number of entries, and then go to that entry in Gmail in the specific label we had tagged everything with.

The Amazon winner is Bill Soistmann and the B&N winner is Kristopher Chavez. Emails have gone out to them – we are arranging dinners.

Thanks to everyone who entered – we hope you are enjoying the book. And – if you like it, do me and Amy a favor and toss a review up on Amazon or B&N – every one of them helps!

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A Problem With Gmail When The Machines Take Over

In general, I love Gmail. While Amy likes to complain to me about how ugly it is, I don’t even see the UI anymore as I just grind through the endless stream of email that I get each day. My biggest struggle is figuring out how to keep up, without the email ending up dominating everything I do. In the past year, this has gotten a lot harder, but I continue to try new things.

Fortunately, spam is almost non-existent for me. We invested in Postini, which Google ended up buying, and it’s been a joy to have flipped a switch almost a decade ago and had spam go from “overwhelming” to “almost nothing.”

Every now and then, I get a flurry of spam from a new attack before Gmail figures it out. Today was one of those days – I had about a dozen things that looked sort of eBay notification like but with Arabic characters. So I hit ! and marked them each as spam as I was going through my inbox. Suddenly, my inbox reloaded and I got the following message.

I expect that by the time I finish writing this post I’ll have access to my inbox again. But stuff like this makes me physically uncomfortable – my morning routine was just interrupted and the machines decided I don’t get to access my email for a while.

While plenty of folks complain about the ambiguity and lack of precision around many of the issues surrounding Google apps, and more specifically the general lack of support, I usually don’t worry about this much. However, in the last month I’ve had two issues that caused me to remember that I’m increasingly less in control and the machines are increasingly more in control. This is one of them; the other was that I noticed an incredible slow down of performance of Gmail – just for me. After a week of pressing on it, the response from Google enterprise tech support was “you have too many things hitting IMAP – disable all of them.” A quick look at my Google Dashboard showed around 100 different apps that I’d authorized to access my account. I cut it down to about 30 – and got rid of several that I knew were high traffic that I liked, such as the awesome new Mailbox app – and things sped up again after 24 hours.

I recognize that if as we hand over control to the machines, they will make mistakes. That’s ok. But it’s jarring when one doesn’t have control over it, even for a little while. And yes, my Gmail is back up.

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What Is Your Inner Animal Spirit?

I asked Amy to send me a picture of my inner animal spirit. She won’t let me share hers, but that’s me on the left.

I’ve always felt like a bear. A big, cuddly, nice, soft bear. Mellow. I like to sleep. I like to eat. I wander around, a little curiously larger than comfortable in my slightly oversized body.

I’m really fucking ferocious when I’m mad. Which doesn’t happen very often (maybe once a year). Don’t poke the bear.

Amy and I discovered each other’s respective animal spirit early in our relationship. I remember talking about it over a meal about 22 years ago – it was shortly after we started going out. That night I learned about all of her favorite animals. Did you know that she loves rodents – rats, mice, capybara, guinea pigs, pika, and groundhogs. When I say “pika” out loud Amy responds “super cute super cute.” (she just did that). She likes marmots also.

I love bears. Brown bears. Black bears. Polar bears. Grizzly bears. Ghost bears. Kermode bears. I love everything bear.

Do you know your inner animal spirit? Your partner’s? If not, you should.

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