Mitch Joel's Blog: Six Pixels of Separation, page 211
August 2, 2015
Extraordinary Workplaces
Episode #473 of Six Pixels of Separation - The Mirum Podcast is now live and ready for you to listen to.
Where is the best place to work? It's easy to rattle off some of the hottest companies coming out of Silicon Valley or by just looking at the cover of Fast Company. Don't confuse a great product or service with its work environment. And, we're not just talking about the brands that offer up free food and massages to their employees. In turns out, that there is a ton of research on the subject of what works at work, the problem is that a lot of it is very academic, and has yet to breach the mainstream. Well, social psychologist, Ron Friedman, is here to fix that. His book, The Best Place To Work, looks at the latest science and research around the subject of workplace excellence. He's reviewed thousands of academic studies and turned it all into practical tips any business can use to increase performance and to transform their workplace. Ron is also the principal at ignite80, a consultancy that offers leaders practical, evidence-based techniques for working smarter and empowering others to produce their best work. Enjoy the conversation...
You can grab the latest episode of Six Pixels of Separation here (or feel free to subscribe via iTunes): Six Pixels of Separation - The Mirum Podcast #473.
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August 1, 2015
Six Links Worthy Of Your Attention #267
Is there one link, story, picture or thought that you saw online this week that you think somebody you know must see?
My friends: Alistair Croll (BitCurrent, Year One Labs, GigaOM, Human 2.0, Solve For Interesting, the author of Complete Web Monitoring, Managing Bandwidth: Deploying QOS in Enterprise Networks and Lean Analytics), Hugh McGuire (PressBooks, LibriVox, iambik and co-author of Book: A Futurist's Manifesto) and I decided that every week the three of us are going to share one link for one another (for a total of six links) that each individual feels the other person "must see".
Check out these six links that we're recommending to one another:
How Our Brains Make Memories - Smithsonian . "I'm speaking at OSCON this week about what the future will look like -- an intersection of big data, smart agents, and augmented reality -- and one of the key points is that when we delegate memory to machines, it'll change what we remember, and with it, how we act. I came across this Smithsonian article on how we form memories; fascinating stuff." (Alistair for Hugh).
The Faulty Walnut - The Book of Life . "Continuing on this thread, here's a thoughful piece I found via Philosopher, Alain de Botton, on how bad our brain is at thinking, and why we should be aware of our own fallacies. Actually, the whole damned thing is good reading; as it explains, we only have 500,000 hours or so on this mortal coil, so we'd better pay attention." (Alistair for Mitch).
The Videos That Are Putting Race and Policing Into Sharp Relief - The New York Times . "This has been an extraordinary year in race relations in the US. Extraordinarily bad in so many ways, but one of the most striking things is the way in which video technology (bystander cellphone video; police body cams) has surfaced this appallingly long catalog of brutal (often deadly) police interactions with citizens. This almost-daily stream of examples of abuse will surely change the way policing is done... and perhaps will help shift our understanding of what it means to be black and white, help shift how we understand the role of race in our societies, help us reevaluate abstract things such as power structures, and concrete things such as how we train our cops." (Hugh for Alistair).
Dave Grohl, Chad Smith and more on Ringo's drumming - Rock and Roll Hall of Fame . "Famous drummers talk about what was so great about Ringo Starr's drumming. Lovely little video." (Hugh for Mitch).
A Visual Introduction to Machine Learning - R2D3 - "I get to see/have access to a bunch of interesting things. Whether it's through the types of forward-thinking conferences that I am invited to, or the company I keep with certain interesting startups in Silicon Valley. Machine learning is, without question, the most important technological evolution that is taking place. Yes, machines are learning (like, artificial intelligence, etc...) on their own. Most people (especially marketers) haven't thought much about this, but they should. So few businesses even understand the power of marketing automation. As machine learning becomes more pervasive (and it will), it's going to change everything. This is one of the best introductions to machine learning that I have ever seen." (Mitch for Alistair).
How the way you type can shatter anonymity - Ars Technica . "Forget your fingerprints or your eyeballs, what if we could identify you by the way that you type? Sounds crazy? Nope... it's true. Imagine it being impossible to shield your privacy online, just because how you type is as unique of an identifier as your DNA." (Mitch for Hugh).
Feel free to share these links and add your picks on Twitter, Facebook, in the comments below or wherever you play.
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July 27, 2015
We Should All "Pull A Kardashian" On Twitter (It's Not What You Think)
Every Monday morning at 7:10 am, I am a guest contributor on CHOM 97.7 FM radio broadcasting out of Montreal (home base). It's not a long segment - about 5 to 10 minutes every week - about everything that is happening in the world of technology and digital media. The good folks at CHOM 97.7 FM are posting these segments weekly to SoundCloud, if you're interested in hearing more of me blathering away. I'm really excited about this opportunity, because this is the radio station that I grew up on listening to, and it really is a fun treat to be invited to the Mornings Rock with Terry and Heather B. morning show. The segment is called, CTRL ALT Delete with Mitch Joel.
This week we discussed:
How many times do you shoot out a tweet, only to realize that you made a spelling mistake or grammar error? It happens to me all of the time. I hate it. One, I'm known for my writing, so it sits out there, and it annoys me. Two, on platforms like Facebook, you can go back and edit your posts. You can't do that on Twitter. So, you have to delete it and repost it. Kind of a pain. Thankfully, we have people like Kim Kardashian with a direct line to the folks at Twitter. Over the weekend, she emailed Twitter to ask why they don't allow tweets to be edited. She also tweeted it. Sure enough, Jack Dorsey (Twitter co-founder and current CEO) responded that he thought it was a great idea. Let's see if it happens. While I know Kardashian wasn't the first to recommend this, she may be the one who gets this feature to actually happen. When we make a mistake on Twitter and fix it, we should say that we "pulled a Kardashian."
I'm here in Florida, this week, and it's stunning to see just how busy the shopping malls and stores are. I thought brick and mortar retailers were struggling in the Amazon world. While, it doesn't feel like it from my vantage point, we had an amazing turn of events last week as Amazon reported their quarterly earnings. The company posted a surprise second-quarter profit and big numbers from their web-services business. The implications of that were massive. Amazon has had a 55% stock pop this year, while Walmart has slid by about 16%. The biggest news? Amazon now has a larger market cap than Walmart. Amazon's market cap is now $246.5 billion.
App of the week: Spyglass (and, yes, it's $3.99).
Listen here...
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July 26, 2015
Steal The Show At Work
Episode #472 of Six Pixels of Separation - The Mirum Podcast is now live and ready for you to listen to.
Michael Port is often called into organizations to talk about marketing. Sometimes, he's called in to speak about how to increase sales. Other times, he's the guy that big corporations call in to build better lead generation and networking strategies. With that, he's a former professional actor, and bestselling business author of five books (Book Yourself Solid, Beyond Booked Solid, Book Yourself Solid Illustrated, The Contrarian Effect and The Think Big Manifesto), with his sixth, Steal The Show, about to come out. With Steal The Show, Port is bringing together all of his skills in an effort to help business professionals present themselves better. While I've known Port's work since his first business book, most recently he has become an often-talked-about horse whisperer for very powerful speakers. Now, he's taken this master-class content and turned it into a book (and training platform). Personally, I believe that an individual's professional success is directly correlated to how strong their presentations skills are. Port is a master. Enjoy the conversation...
You can grab the latest episode of Six Pixels of Separation here (or feel free to subscribe via iTunes): Six Pixels of Separation - The Mirum Podcast #472.
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July 25, 2015
Six Links Worthy Of Your Attention #266
Is there one link, story, picture or thought that you saw online this week that you think somebody you know must see?
My friends: Alistair Croll (BitCurrent, Year One Labs, GigaOM, Human 2.0, Solve For Interesting, the author of Complete Web Monitoring, Managing Bandwidth: Deploying QOS in Enterprise Networks and Lean Analytics), Hugh McGuire (PressBooks, LibriVox, iambik and co-author of Book: A Futurist's Manifesto) and I decided that every week the three of us are going to share one link for one another (for a total of six links) that each individual feels the other person "must see".
Check out these six links that we're recommending to one another:
What happens when pirates play a game development simulator and then go bankrupt because of piracy? - Greenheart Games . "Games get copied a lot-- so much so that it's hard to make a living at it. So, when you're making a game about making a game, what happens when people who pirate it encounter piracy? Suddenly, they become pretty practical about it." (Alistair for Hugh).
Enter Restricted Government Areas in Virtual Reality - The Creators Project . "There's plenty we're not supposed to see, top secret and redacted. Much of that privacy happens through tech, and James Bridle is trying to reveal these secrets with tech too. In this project, the artist makes immersive environments so any citizen can see private tribunals, and late-night airfields that are otherwise hidden from sight." (Alistair for Mitch).
Web Design: The First 100 Years - Idle Words . "Maciej Ceglowski, creator of pinboard.in (inspired by Delicio.us) writes about the myth of Moore's Law, and what the web is really good at (connecting knowledge, people and cats), and what we're trying to make it do (eat the world). He makes the case that we might lose this wonderful web of cats, knowledge and people, and we should be careful." (Hugh for Alistair).
The world is getting better all the time, in 11 maps and charts - Vox . "I've never met a doomsday/bad news story I didn't fall in love with, but it's always good to check the data. Of course, there are lies, damn lies, and statistics... never mind info viz. But still. It's encouraging to see some charts that suggest everything isn't going down the toilet." (Hugh for Mitch).
CrossFit's extremely lucrative business plan is also deceptively simple - Quartz . "When I ask you about which businesses are super-hot right now, I bet you're inclined to talk about the stuff coming out of Silicon Valley, or other tech hubs. Being a startup has become synonomous with having an app or some cloud-based business. I first saw CrossFit back in 2001, when it was a simple blog with one different type of workout every day, that could be done with some simple gear and in a garage. To see it now, is to see a real thing of beauty. Go ahead, look to Silicon Valley for your case studies, I'd rather look a brilliant business models like CrossFit." (Mitch for Alistair).
Cool at 13, Adrift at 23 - Well @ The New York Times . "I ran into some friends that I had not seen since high school. It was an amazing experience. I really loved them as friends, had re-connected thanks to Facebook, but we never saw each other in our 'protein forms.' As is the case in these scenarios, we started talking about others we went to school with. I wondered what had happened to someone we all thought was the coolest in our grade? 'Oh,' said one of them... 'not so great anymore...' It turns out that this individual is struggling. I wondered why. ' hey peaked in high school', suggested one of them. It gave me pause. Then, a couple of weeks later, this article came across my radar. We all want our kids to be liked and accepted, well, it turns out that you may want your kids to not be so cool in high school, after all..." (Mitch for Hugh).
Feel free to share these links and add your picks on Twitter, Facebook, in the comments below or wherever you play.
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The Theory of Everything
Here's something to blow your mind this weekend.
Philosopher, author, journalist, educator and someone that I admire to the point that I would do (almost) anything to get him on an episode of Six Pixels of Separation, Alain de Botton, recently gave a presentation at the famed Google Zeitgeist event. If you have not read any of his books, you do not know what you are missing. Start off with The Pleasures And Sorrows of Work, Status Anxiety or The News: A User's Manual. It's big-brain stuff (so pack a lunch and bring along your Moleskine). This is a powerful twenty-two minute presentation titled, The Theory of Everything.
Trust me on this: Alain de Botton, Philosopher & Author - The Theory of Everything...
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Shocking Shopping Experiences At The Mall
We pulled into your typical American shopping mall this afternoon. It was shocking.
My world is, obviously, different than the average consumer. I spend my time looking at how disruptive digital technology is for business, and how brands can better leverage it to connect with their customers. The news that I read would have you believe that this is the end of retail as we have known it. That people are abandoning everything that we knew about the shopping experience, and replacing it with online services. Amazon now has a higher market capitalization than Walmart. We're going to see Fast Company cover more and more stories that feature photo essays of abandoned shopping malls. All of us sit at home, tap our screens and our goods are delivered in a couple of hours, with near-perfect customer service (no lines, no hassles, no pushy sales associates). How can the stores and malls compete in a digital world, where the best prices are a search away and nearly all businesses are able to sell something to anyone, anywhere in the world?
With that, I am a retail rat.
It's in my blood. My father owned a store. As a child, my weekends were spent hopping from store to store. When I was younger, I just assumed that my father was visiting with some friends and taking me along for the ride, so that we could spend some quality time together. As I got older, I realized that my dad was visiting these stores to figure out a better way to merchandise, or work with his fellow merchants to have stronger buying power. I was, literally, brought up in the retail environment. It is a part of who I am, and I still have a hard time passing by a pharmacy, and not going in to see how the front of the store is currently merchandised against the dispensary, and what new brands are being brought to the customer's attention. In that, I'm not a huge consumer. I just love the smell of retail in the morning. Still, it's hard to imagine a strong future for that sector when you see, feel and engage in e-commerce.
Don't believe the hype.
It's a Thursday afternoon. People should be working in this suburban area. We decided to take a break from our summer vacation at the beach, and head over to the local mall. We'll enjoy the air conditioning, walk around a little bit, and grab some dinner. It turns out, that the mall that we're visiting is 2,700,000 square feet with over 300 retailers. The physical infrastructure is book-ended by the big department stores. I'm anticipating a ghost town on a Thursday afternoon. It took close to ten minutes just to approach the space, due to traffic. Finding a parking spot was next-to-impossible. The humming and buzzing of people (and yes, they were carrying lots and lots of bags) reminded me of Times Square in New York City at night. An attempt to find an open device in the Apple store to fiddle with was futile. Some stations had a line-up of people waiting. It wasn't just Apple. Even random stores in strange corners had some people moving about.
It was so busy that it gave me a headache.
Of course, the problem with this scenario is that while people may still be going to shopping malls, their connectedness provides them with the power to research the best prices, shop later or buy items online from retailers they may prefer (for a myriad of reasons). There is a ton of data to support the notion that physical retail is challenged in a digital age. There is an equal amount of data to support the idea that pure-play digital brands have seen substantive opportunity in going with brick and mortar support. Although what I experienced is a classic case of something I call the Market of One, it was stunning to see. The hustle and bustle and the ringing of cash registers. Seeing young people (yes... millennials) hardly being able to handle the amount of bags that they were carrying... it felt like everything I've thought about digital was off... not as realistic as it felt from the cushy corner of my laptop.
Shopping malls are social experiences. Not just shopping experiences.
Shopping online isn't social. It's transactional. Yes, there are social components that make it more transactional, and it can create more loyalty, but the impetuous of digital is transactional. Shopping malls are a social experience. Yes, there must be transactions, but consumers spend time at the shopping mall to explore, to be around other people, to experience. You don't go to Amazon over the beach (some go to the beach and shop on Amazon at the same time). Many go to the mall over the beach. Especially on this hot summer day. Shopping malls are an experience. You may hate shopping. You may not like shopping malls. You may dread the traffic, the parking and the other slants that we always lay out in support of e-commerce, but our experience is not everyone's experience. Maybe this, particular, shopping mall is doing everything right. Personally, I highly doubt it. It was a place where different cultures, races, genders and ages all come together. Nobody looked miserable. They were all there for an experience... and it felt like they found it.
Maybe shopping malls will soon become the new shopping (again)?
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Kill Your Managers
What is this Holacracy of which you speak?
If there's one thing that businesses are constantly looking for, it's a better (and more efficient) way to manage its people. We've moved from the industrial age to the Internet age, and it has uprooted many of the preconceived notions that we have about management. We're trying to get people to come to work, be motivated and stay, as a way to drive even more profit and keep the costs of doing business down. The other week, I was honoured to have management theorist and revered scholar, Henry Mintzberg on the Six Pixels of Separation podcast (you can listed to it right here: SPOS #470 - Henry Mintzberg On Management). Mintzberg believes that we don't give managers enough time and room to think (by themselves). The pressure to hit quarterly earnings, and the speed of business today has forced management to cut corners, and in doing so, has also led to poor judgement calls, and a very corrupt system that puts profits above people and the betterment of our society.
Is there another way?
For some, the answer is to look at what companies like Facebook and Google have done, in terms of revolutionizing the workplace. We have seen this Silicon Valley approach to work, and it has made many other businesses and industries look archaic in comparison. Suddenly, as the battle for talent, and need to have people work harder becomes a reality, we're seeing the addition of amazing free services for staff added to the workplace (from dry cleaning services to free food prepared my Michelin Star chefs). Still, there are issues. People are not happy. Just after spending an hour with Henry Mintzberg, Business Insider published the article: Facebook employees reveal 22 awful things about working at Facebook. And, while it reads more like the complaints of a few people who simply didn't fit the culture (or have egos that could never be managed), it raises an interesting thought: if you can't be happy at a place like Facebook, what hope is there for the rest of us?
Is it less about where you work, and more about who is managing you?
That's a harder question to answer. It turns out that many now believe it's not really about the people, but rather how we organize and lead management. Every few years, someone comes up with a new management style that shakes the foundation of business. When Zappos announced that they would move towards a new method known as Holacracy, they lost a whole bunch of people who felt like this would hurt both the company, and their individual ability to advance in the organization. Holcacracy sounds great, but it requires two things: people who feel like they can really lead themselves, and a leader who believes that they have the right people in place to make the right decisions. That seems simple enough (we're all awesome at the work that we do, right?), but how often do we see these types of environments? Finding a job is hard enough. Finding a job that we're thrilled about, sounds like a first world problem. Finding a job where we're allowed to lead ourselves sounds like winning the lottery.
Well, maybe not, Maybe it is a reality.
Brian J. Robertson created Holacracy, founded HolacracyOne and wrote the book titled, Holacracy. He visited Google recently to discuss what this new management system is, how he came up with, why it matters, and how it can help improve the workplace in our rapidly changing world. Even if you and your organization could never switch to a Holacracy system, it is a very important presentation to watch, as it is filled with insights on how to make people, teams and our work more effective and meaningful.
Watch this: Google Talks - Brian J. Robertson on Holacracy:
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July 20, 2015
700 Million Appliances Will Soon Be Connected To The Internet
Every Monday morning at 7:10 am, I am a guest contributor on CHOM 97.7 FM radio broadcasting out of Montreal (home base). It's not a long segment - about 5 to 10 minutes every week - about everything that is happening in the world of technology and digital media. The good folks at CHOM 97.7 FM are posting these segments weekly to SoundCloud, if you're interested in hearing more of me blathering away. I'm really excited about this opportunity, because this is the radio station that I grew up on listening to, and it really is a fun treat to be invited to the Mornings Rock with Terry and Heather B. morning show. The segment is called, CTRL ALT Delete with Mitch Joel.
This week we discussed:
When we think of digital, we think of Facebook... or YouTube... or Twitter. You know, stuff with a screen. We are quickly moving into the connected era. They're calling this The Internet of Things. We used to wonder why we would ever need our fridges or toasters to be connected to the Internet. Suddenly, we're left wondering why our fridges and toasters are not connected? So, a recent study came out, and it states that the connected home appliance market is forecast to hit 700 million units within the next five years. Yes, anything that you have to plug into a wall will also be connected and controllable. And, if it does not? Well, then it's just dumb.
Last week, we talked about Heather's dating. Who are we kidding, it's an ongoing narrative for CHOM in the morning! Well, let's say that your really don't want to do the Tinder thing, but just want to meet up and have a friend on demand. Possible? FriendsTonight is such an app. Their philosophy is: "my friends + your friends = a great night!" The app sets up groups of friends who don't know each other, with the aim of getting them to hang out immediately, in real-time. You'll never go friendless again! And, these groups disappear at the end of the night.
You may be more interested in using FriendsTonight, if you knew whether or not you are really teetering into a depressive mode. Well, guess what? Passive data from your iPhone can detect depression by tracking the number of minutes you use... and where you go. It's a interesting thought, if you're spending a lot of time on your smartphone, and spending most of your time at home, this could be a significant indicator. Interesting to think that phones can passively monitor your behavior and be an indicator of your behavior in relation to depression. So, would you be up for this kind of monitoring happening in the background of your mobile usage?
App of the week: Star Wars.
Listen here...
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July 19, 2015
The Internet That Could Be With David Weinberger
Episode #471 of Six Pixels of Separation - The Mirum Podcast is now live and ready for you to listen to.
When I think about what the Internet means to me and to business, I often think of David Weinberger. As one of the co-authors of the seminal book, The Cluetrain Manifesto, his thinking, his words and his presentations have shaped my own ideas about what brands can do to connect in our Internet-driven society. I'm still amazed when I go back and read The Cluetrain Manifesto. I'm amazed by how much of it has come to pass. I'm amazed by how much of it is still happening. I wonder about how much more of it will be revealed in the coming years. Since then, Weinberger has stayed true to pushing his thinking around what the Internet is, and it's full potential. His other books, Small Pieces Loosely Joined, Everything Is Miscellaneous, Too Big To Know and his Cluetrain follow up (with Doc Searls), New Clues are all books that I continuously recommend to executives who are trying to grasp the impact of technology on society, culture and business. Most recently, David published an article in The Atlantic titled, The Internet That Was (and Still Could Be). It's an important read. This was an important discussion for us to have. Enjoy the conversation...
You can grab the latest episode of Six Pixels of Separation here (or feel free to subscribe via iTunes): Six Pixels of Separation - The Mirum Podcast #471.
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