Seth Godin's Blog, page 277

Your smile didn't matter

If you worked on the line, we cared about your productivity, not your smile or approach to the work. You could walk in downcast, walk out defeated and get a raise if your productivity was good.

No longer.

Your attitude is now what's on offer, it's what you sell. When you pass by those big office buildings and watch the young junior executives sneaking into work with a grimace on their face, it's tempting to tell them to save everyone time and just go home.

The emotional labor of engaging...

Sometimes, price is an attitude

Passed a store the other day. The sign read 99 CENTS! And the subtitle was, "Everything $1 and up".

The 99 cent store was never popular because there's some magical power about the price that is a penny less than a dollar. No, it's because it represents an attitude, that this stuff is CHEAP. Not absolute cheap, just relatively cheap. Not even a good value, just cheap. Cheap compared to its non-cheap competition.

At the other end of the spectrum, the prices at the Hermes store appear to be...

Check-in, Chicken

One way to start every morning with your team is to have them check in. Go around in a circle and let people update and contribute. It's not a silly exercise, in that it helps people speak up and it communicates forward motion.

Another way, probably a better one, is to have each member of the team announce what they're afraid of. Two kinds of afraid, actually. Things that might fail and things that might work.

What are you, chicken?

Yes, we're chicken. We're afraid. The lizard has us by...

Better than nothing (is harder than you think)

Most of the time, particulary in b2b and luxury sales, the competition is nothing.

"I will buy this treat or I will buy nothing, because I don't really need anything."

"I will buy your consulting services, or I'll continue doing what I'm doing now on that front, which is nothing."

None of the above.

"I will vote for you or I'll do what I usually do, which is not vote."

"I'll hire you or I'll hire no one."

While you think your competition is that woman across town, it's probably apathy...

Launching the ShipIt Workbook

Six months ago, I put together a workbook that would help Linchpin readers ship.

After testing it out on hundreds of people, it's now ready for retail sale.

You can find details here, or jump right to the buy page. The goal? To make you uncomfortable at the beginning of a project (and successful at the end).

Here's the core idea: it's weird to write in a book. When you do, you're making a commitment. You're combining the open-mindedness that reading brings with the physical action of...

Responsibility and authority

Many people struggle at work because they want more authority.

It turns out you can get a lot done if you just take more responsbility instead. It's often offered, rarely taken.

(And you can get even more done if you give away credit, relentlessly).

Just launched: Linchpin on the Vook on the iPad

The details are right here. Created by Vook, based on the hardcover.

Includes new video and interviews with some interesting folks...

The long tail challenge of the iPad store is getting more and more obvious to people. The ratio of "shelf space" to inventory is about the worst of any retail experience in the world. There are more than 24,000 apps listed in the iPad store, and yet the front window (equivalent to the window of a bookstore) shows the user six choices. The spotlight coverflow...

The corporate conscience

There isn't one.

Corporations don't have a conscience, people do.

That means that every time you say, "It's just my job," or "My department has a policy," or "All I do is work here," what you've done is abdicated responsibility--to no one.

It's convenient and even comfortable to blame the anonymous actions of many working in concert on a evanescent brand or organization, but that starts you on an inevitable race to the bottom. Organizations have more power than ever before. They are...

Professionals, amateurs and the great unwashed

If you want something done, perhaps you would ask a professional to do it. Someone who costs a lot but is worth more than they charge. Someone who shows up even when she doesn't feel like it. Someone who stands behind her work, gets better over time and is quite serious indeed about the transaction.

Or perhaps you could hire a passionate amateur. That's a forum leader doing it for love, not money. An obsessive in love with the craft. A talented person willing to trade income for the chance to ...

Don't forget about color

The airport in Minneapolis is expensive and reasonably thoughtful in its design.

But the signs are monochromatic. As a result, the tired traveler wanders in circles, looking for her destination. Imagine how much easier it would be to find out where you were going if every sign with the word TAXI on it had it in yellow instead of white. Once you knew the color of where you were going, you'd just naturally scan for it.

Google and our text-based low-res online world seems to argue against...