Time's Up! Quotes

“Grade my customers “A,” “B,” and “C,” and fire all the “Cs.”
― Paul Dunn, Time's Up!: The Subscription Business Model for Professional Firms

“Do not terminate a customer over email or a phone call. Do it face to face. You are a professional, and you want to make sure the customer understands why you made this decision, while providing them a safe place to land. Have some other firms lined up in which to refer them; inform them you will do everything you can to make the transition as smooth as possible. This is simply the right thing to do, and worthy of being a true professional who treats others with dignity.”
― Paul Dunn, Time's Up!: The Subscription Business Model for Professional Firms