Bridge the Gap Quotes

“Watch for when their face crumples with negative energy or lights up with positive energy. Look at their body language. •   Engage—show them that you’re listening (nod, smile, make soft eye”
― Jennifer Edwards, Bridge the Gap: Breakthrough Communication Tools to Transform Work Relationships From Challenging to Collaborative

“•   Bring patience. Don’t rush the speaker or conversation. • Allow for silence. •   Let the person in front of you finish complete thoughts and stories. Don’t interrupt their thought processes with yours. Don’t anticipate what they are going to say and show off by interrupting to show that you know where they are headed. There is no need to compete with your own story, or “one-up” theirs. •   Listen for what is being said underneath”
― Jennifer Edwards, Bridge the Gap: Breakthrough Communication Tools to Transform Work Relationships From Challenging to Collaborative