Listening Well Quotes

“The word “listen” contains the same letters as the word “silent.” The biggest communication problem is that we do not listen to understand; we listen to reply.”
― Heather Morris, Listening Well: Bringing Stories of Hope to Life

“The key idea behind active listening is to focus concentration entirely on the speaker, to give them the space and encouragement to tell you what they want you to hear.”
― Heather Morris, Listening Well: Bringing Stories of Hope to Life