Step Up or Step Out Quotes

“I can’t tell you how much less hostile an environment is when someone is expecting a difficult conversation. Whenever we set ourselves up for difficult conversations that are completely unexpected and surprising, that’s where so much of the pain comes from.”
― Jonno White, Step Up or Step Out: How to Deal with Difficult People Even If You Hate Conflict

“People can not handle accountability for a long time where they’re being called on things. It’s really uncomfortable for them and they will change their behaviour at some point.”
― Jonno White, Step Up or Step Out: How to Deal with Difficult People Even If You Hate Conflict